topic Re: Voucher not accepted in Get Support

Voucher not accepted

cateye — Wed, 05 Jan 2022 13:25:56 GMT

$20 Voucher not accepted, said to see Public Mobile community online. How can I add this $20 to my account?

Re: Voucher not accepted

PMFanatic — Fri, 26 Jul 2019 19:13:50 GMT

@cateye You can call 611 to assist or if that doesn't work, I would recommend messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link. Expect a response within 1 hour or up to 48 hours depending on volumes...

Best of luck!

Re: Voucher not accepted

cateye — Fri, 26 Jul 2019 19:17:15 GMT

Thank you

I'll post here if they're able to resolve it

Re: Voucher not accepted

geopublic — Fri, 26 Jul 2019 19:45:14 GMT

@cateye wrote:
Thank you

I'll post here if they're able to resolve it

@cateye PM is experiencing problems with processing vouchers. If you contacted the moderator as recommended and provided them with a copy of the receipt or the 12 digit PIN they will activate it for you.

Re: Voucher not accepted

hairbag1 — Fri, 26 Jul 2019 20:08:29 GMT

@cateye wrote:
$20 Voucher not accepted, said to see Public Mobile community online. How can I add this $20 to my account?

You can try calling 611 and follow the prompts to add the vouchers to your account. Sounds like maybe a system wide issue with loading vouchers these days. Sometimes the retail sellers of vouchers neglect to activate them for several hours after the sale.

Good luck.

Re: Voucher not accepted

cateye — Sun, 28 Jul 2019 22:55:18 GMT

Moderator was able to solve it. They added the voucher to my account and said there was a glitch with the vouchers at that time.

Re: Voucher not accepted

hairbag1 — Sun, 28 Jul 2019 22:59:04 GMT

Thanks...good information.