topic Re: No signal after vacation abroad in Get Support

No signal after vacation abroad

sampublicmobile — Wed, 05 Jan 2022 13:25:54 GMT

Hi, after my 2 weeks vacation to Philippines I don't have service. I checked my account and it says active because I'm on autopay. Your help will be so much appreciated. Thank you.

Re: No signal after vacation abroad

kelvarnsen — Sun, 08 Dec 2019 20:19:21 GMT

Have you tried restarting your phone?

Re: No signal after vacation abroad

sampublicmobile — Sun, 08 Dec 2019 20:25:22 GMT

Yes im back here at canda and tried restarting my phone several times.

Re: No signal after vacation abroad

GinYVR — Sun, 08 Dec 2019 20:46:01 GMT

@sampublicmobileDid you use your phone while you were in Phillipines? Make sure that the provider setting is back to Public Mobile.

Re: No signal after vacation abroad

will13am — Sun, 08 Dec 2019 20:48:07 GMT

@GinYVR wrote:
@sampublicmobileDid you use your phone while you were in Phillipines? Make sure that the provider setting is back to Public Mobile.

I was going to say the same thing. Sometimes the phone is set manually to connect to a provider rather than auto connect.

Re: No signal after vacation abroad

popping — Sun, 08 Dec 2019 20:54:03 GMT

@sampublicmobile

Switch you phone to auto connection and restart your phone to configure your phone automatically If failed to connect to PM network, manually select PM network.

If you have a LG phone, do a netywork reset also if you use a local SIM card in your phone.

Re: No signal after vacation abroad

geopublic — Sun, 08 Dec 2019 21:16:08 GMT

@sampublicmobile Is your PM sim card in your phone? When you dial 611 what happens?

Re: No signal after vacation abroad

Callan89 — Mon, 09 Dec 2019 03:17:30 GMT

Hey!

If restarting your phone doesn't help try manually selecting your roaming network operator.

For an IPhone, go into settings, click on cellular, then select Network Selection. Turn Automatic to off so your phone can internally reset and then select the network that you actually need!

If you have an LG or samsung I believe the steps are a tad different, but hopefully this helps!