topic Re: Sometimes can't receive MMS in Get Support

Sometimes can't receive MMS

frozenmelon — Wed, 05 Jan 2022 13:25:42 GMT

Here's the situation:

I can send MMS always and receive MMS from people sometimes
I always have my data turned on and I am not over my data limit
I have the correct APN settings (see below)
When I fail to receive the MMS, I get an error message that when clicked brings me to compose new text message rather than to the existing conversation with the person who tried to send me that message (I don't get the prompt to download the message. it's like they never sent it)

Any help would be appreciated!

APN Settings:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Sometimes can't receive MMS

RossN — Fri, 26 Jul 2019 15:04:11 GMT

@frozenmelon hi did they have their data on? they must also if they want to send ,also a little note ,you can be out of your allotment of data and still send and receive mms

Re: Sometimes can't receive MMS

frozenmelon — Fri, 26 Jul 2019 15:05:38 GMT

Can't say for sure, but if they had their data off then would I recieve an error message on my end?

Re: Sometimes can't receive MMS

RossN — Fri, 26 Jul 2019 15:07:14 GMT

@frozenmelon probably not

Re: Sometimes can't receive MMS

hycm53 — Fri, 26 Jul 2019 15:08:11 GMT

@frozenmelon wrote:
Here's the situation:
I can send MMS always and receive MMS from people sometimes
I always have my data turned on and I am not over my data limit
I have the correct APN settings (see below)
When I fail to receive the MMS, I get an error message that when clicked brings me to compose new text message rather than to the existing conversation with the person who tried to send me that message (I don't get the prompt to download the message. it's like they never sent it)

Any help would be appreciated!

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Try power off phone for 30 seconds or more then power on, if don't work try reset net work.

Re: Sometimes can't receive MMS

GinYVR — Fri, 26 Jul 2019 15:16:18 GMT

@frozenmelonCan you see your MMS usage via your usage tap in your selfserve? Can you find whether the messages that are missing arrived at Public Mobile?

Re: Sometimes can't receive MMS

frozenmelon — Fri, 26 Jul 2019 15:20:30 GMT

Missing messages do not show up in usage history.

Re: Sometimes can't receive MMS

Psygineer — Fri, 26 Jul 2019 15:51:10 GMT

There are a few people who can't recieve messages from me. No idea why it is, but 99% of the people I try can get them. I wonder if it is the same for you. That one person has something misconfigured on their end stopping your message (like maybe accidentally blocking you).