topic Re: Billing increase in Get Support

Billing increase

TP2 — Wed, 05 Jan 2022 13:25:35 GMT

I have been with Public mobile for a couple months and signed up for automatic payment using credit card to receive $2/month savings....that savings has disappeared???? Any reason why

Re: Billing increase

GinYVR — Fri, 26 Jul 2019 11:17:03 GMT

@TP2

Is your account due to renew today? If so your autopay bonus have been converted to real money.. you should be able to see it in your payment history. There should be a line item that say Autopay Reward

Re: Billing increase

TP2 — Fri, 26 Jul 2019 11:26:54 GMT

Thanks I will check online account.

Re: Billing increase

geopublic — Fri, 26 Jul 2019 19:40:09 GMT

@TP2 wrote:
I have been with Public mobile for a couple months and signed up for automatic payment using credit card to receive $2/month savings....that savings has disappeared???? Any reason why

@TP2 There are a number of reasons. Did you disable AutoPay? If no, did you setup an immediate plan change? If yes, then the AutoPay will be delayed and applied on your new renewal date. Did your account get suspended? If yes, then it will be applied on your next renewal date. If none of the above reasons apply in your case then you need to notify PM to investigate.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: Billing increase

computergeek541 — Fri, 26 Jul 2019 19:20:47 GMT

@GinYVR wrote:
@TP2
Is your account due to renew today? If so your autopay bonus have been converted to real money.. you should be able to see it in your payment history. There should be a line item that say Autopay Reward

For autopay, loyalty, and refer-a-friend rewards, those amounts shouldn't be disappearing from the rewards summary after being added to the account balance.

@TP2, if the $2 is no longer showing under rewards, that means that the payment card has been removed, autopay disabled (both of which you most likely know about), the Public Mobile system thinks that there is a problem with the valdity of the card, or there's some random payment system error.

I would try making a small $5 or $10 payment to your Public Mobile account to see if it works (for troubleahooting purposes). Any top up you do now can be used for your next renewal.