topic Re: Password reset in Get Support

Password reset

JenL — Wed, 05 Jan 2022 13:25:17 GMT

I could not sign in because my email or password was not valid. I was able to sign in through the my account tab.

Re: Password reset

ChuckYeah — Sun, 08 Dec 2019 03:20:17 GMT

Can you clarify that? Are you speaking of the two sites, the community and self serve?

Re: Password reset

computergeek541 — Sun, 08 Dec 2019 03:29:48 GMT

@JenL wrote:
I could not sign in because my email or password was not valid. I was able to sign in through the my account tab.

For your self serve account, this may seem silly, but often it's a mater of a simple mistake as caps lock being on a person's fingers pressing the wrong key by accident. After a few failed login attempts, the self serve system locks you out for one hour.

If it gives some message about your account being disabled, you will need the moderators for help. Is it doing that?

Re: Password reset

ChuckYeah — Sun, 08 Dec 2019 03:41:05 GMT

If you need moderator help for this:

Create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
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Re: Password reset

JenL — Sun, 08 Dec 2019 18:27:57 GMT

It was when I was logging in to The community tab. I was unable to enter my whole email. It was resolved by changing my user name.

Re: Password reset

JenL — Tue, 17 Dec 2019 12:04:24 GMT

@computergeek541 no problem