topic Re: Overpayment in Get Support

Overpayment

jembeauty — Wed, 05 Jan 2022 13:25:06 GMT

Hi,

I upgraded my plan from a $40 to a $60 plan and when I made payment for the upgrade, my autopay still charged the $40. So now I have 2 charges ($40 and $60) for the same month of July. How do I get the refund from the autopay charge?

Please help.

Thanks,

Tuan

Re: Overpayment

XionBunny — Thu, 25 Jul 2019 21:13:53 GMT

Contact the moderator team: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22437

Though as far as I'm aware there is a no refunds policy, but never hurts to try talking to them.

Re: Overpayment

Maple98 — Thu, 25 Jul 2019 21:24:03 GMT

@jembeauty wrote:
Hi,
I upgraded my plan from a $40 to a $60 plan and when I made payment for the upgrade, my autopay still charged the $40. So now I have 2 charges ($40 and $60) for the same month of July. How do I get the refund from the autopay charge?
Please help.
Thanks,
Tuan

Did you change your plan after the renewal date? You cannot change your plan mid way - you essentially forfeit the remaining days and pay the entire cost of the new plan, on top of the old.

You can explain the situation & try asking the moderator team for assistance though:

Moderator team

EDIT: if the above was the case... going forward you can select the option to change plan on next Renewal date & hopefully avoid this issue.

Re: Overpayment

missorange — Thu, 25 Jul 2019 21:24:52 GMT

If you changed the plan after the renew date, and you will lose the money. Since this is prepaid company, remember to change the plan and dated on next renewal cycle. You can send a private message to MOD team, to see if they can help you for a goodwill credit.

Re: Overpayment

goldilock — Thu, 25 Jul 2019 21:41:09 GMT

Thanks for the information. It's good to know if wanting to change plans to do it on the next renewal cycle and not immediately.

Re: Overpayment

geopublic — Thu, 25 Jul 2019 21:50:48 GMT

@jembeauty wrote:
Hi,
I upgraded my plan from a $40 to a $60 plan and when I made payment for the upgrade, my autopay still charged the $40. So now I have 2 charges ($40 and $60) for the same month of July. How do I get the refund from the autopay charge?
Please help.
Thanks,
Tuan

@jembeauty Dial 611 if you account balance is reported as $40 then that amount will be used during your next renewal.

Re: Overpayment

jembeauty — Tue, 06 Aug 2019 16:36:57 GMT

Hi,

Thanks but Contacting the Moderater team (via driect msg) but its been 2 weeks now and still no response.

What else can I do?

Re: Overpayment

geopublic — Tue, 06 Aug 2019 16:44:48 GMT

@jembeauty wrote:
Hi,
Thanks but Contacting the Moderater team (via driect msg) but its been 2 weeks now and still no response.
What else can I do?

@jembeautyDid you dial 611 is the IVR system reporting a balance in your account funds?