topic Re: No Service after plan renewal in Get Support

No Service after plan renewal

Gmark109 — Tue, 04 Jan 2022 18:01:46 GMT

My plan was supposed to reset today, and I would've been going from the old 6GB plan ($140/3mo) to the new $120/3mo plan. For whatever reason, it didn't accept my auto pay this morning and I had to pay my plan manually. Since then, I haven't been able to use any data/make calls/send texts.

Any way to resolve this issue quickly?

Re: No Service after plan renewal

imm1304 — Sun, 18 Sep 2016 17:17:15 GMT

Hi @Gmark109!

I belive our super moderator @Shazia_K can resolve this quickly for you. Hang in there.

Send her your public mobile phone number via private message.

Re: No Service after plan renewal

Shazia_K — Sun, 18 Sep 2016 17:21:51 GMT

Hey @Gmark109,

I'm sorry about this,

Can you reboot your phone please? the service should be functional.

Thanks @imm1304

Shazia

Re: No Service after plan renewal

imm1304 — Sun, 18 Sep 2016 17:23:36 GMT

Super @Shazia_K saves the day.

Thanks for the speedy solution 🙂

Re: No Service after plan renewal

Shazia_K — Sun, 18 Sep 2016 17:25:17 GMT

@imm1304

Re: No Service after plan renewal

Gmark109 — Sun, 18 Sep 2016 17:39:06 GMT

Thanks! Everything is working now.

Re: No Service after plan renewal

lumi — Sat, 11 Aug 2018 22:26:47 GMT

Hi @Shazia_K I just got my plan renewed by manual pay. However I haven’t got the service back after several tomes of phone reboot. Can you help me please?

Re: No Service after plan renewal

jp2 — Sat, 11 Aug 2018 22:48:14 GMT

@lumi moderators only help with account issues when you send them a private message. When you are posting a problem in the community please start a new thread. It is hard for people to find these old threads amd won't be able to help you as fast.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with you account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

How to view and reply to your private messages

Re: No Service after plan renewal

jp2 — Sat, 11 Aug 2018 22:49:49 GMT

When you login to your account does it show your active?

Re: No Service after plan renewal

lumi — Sun, 12 Aug 2018 00:08:42 GMT

my account looks fine when i log in.

i sent them pm. do you know if they are working on.weekends?

Re: No Service after plan renewal

Dunkman — Sun, 12 Aug 2018 00:17:49 GMT

@lumi

Public Mobile moderators do work on weekends. but shorter hours and are done for today. Be patient and they will respond usually in 24 hours. Do not send multiple messages or it will take longer for them to respond

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)