topic Iphone 7 set up- no calling ability in Get Support

Iphone 7 set up- no calling ability

Justyurche — Wed, 05 Jan 2022 13:24:26 GMT

My data works on LTE but I can't receive or make calls. Am I missing something...

Re: Iphone 7 set up- no calling ability

geopublic — Wed, 24 Jul 2019 15:23:01 GMT

@Justyurche wrote:
My data works on LTE but I can't receive or make calls. Am I missing something...

@Justyurche It's missing 3G. Are you on data only plan? If not, and your plan details are correct viia selfserve then make sure your phone is not set to LTE only.

Re: Iphone 7 set up- no calling ability

greygoose22 — Wed, 24 Jul 2019 15:24:43 GMT

This sounds like a partial port issue. I would recommend contacting a moderator through private message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Iphone 7 set up- no calling ability

hycm53 — Wed, 24 Jul 2019 15:24:49 GMT

@Justyurche wrote:
My data works on LTE but I can't receive or make calls. Am I missing something...

Did you just sign up? Did you port number from previously carrier? If you did you may need waiting more time for PM to finish the porting.

Re: Iphone 7 set up- no calling ability

JackQuint — Wed, 24 Jul 2019 15:26:38 GMT

Check @geopublic's suggestion about making sure you're not on LTE first, but if that doesn't solve your problem and you are on a plan with calling, then try a network reset. You will lose saved WiFI networks and BT devices but it often solves these types of issues.

Re: Iphone 7 set up- no calling ability

Justyurche — Wed, 24 Jul 2019 15:28:02 GMT

If I disable LTE in settings, then nothing works. I have a voice and data plan. Currently the data will work when LTE is turned on, but I cannot make or receive calls.

Re: Iphone 7 set up- no calling ability

geopublic — Wed, 24 Jul 2019 15:32:32 GMT

@Justyurche wrote:
If I disable LTE in settings, then nothing works. I have a voice and data plan. Currently the data will work when LTE is turned on, but I cannot make or receive calls.

@Justyurche Try doing a soft account reset by using the lost/stolen trick.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait 15 minutes. Report your phone found. Re-start you phone

Re: Iphone 7 set up- no calling ability

Anonymous — Wed, 24 Jul 2019 15:37:02 GMT

@Justyurche wrote:
If I disable LTE in settings, then nothing works. I have a voice and data plan. Currently the data will work when LTE is turned on, but I cannot make or receive calls.

Dare I step into an Apple question but did you check under Voice & Data setting that it's 3G rather than 4G?

Settings/Mobile Data/Mobile Data Options/Voice & Data - choose 3G.

Re: Iphone 7 set up- no calling ability

computergeek541 — Wed, 24 Jul 2019 16:37:04 GMT

@greygoose22 wrote:
This sounds like a partial port issue. I would recommend contacting a moderator through private message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

That's not impossible that there could be a porting issue. However, @Justyurche's symptoms are not indicative of that since outgoing phone calls aren"t working either.

Re: Iphone 7 set up- no calling ability

computergeek541 — Wed, 24 Jul 2019 16:40:54 GMT

@Justyurche wrote:
If I disable LTE in settings, then nothing works. I have a voice and data plan. Currently the data will work when LTE is turned on, but I cannot make or receive calls.

Please follow @Anonymous's recommendation for network type.

If disabling LTE makes data stop functioning, the HSPA network is disabled on your phone. The HSPA network can also be used for data, but is reqiired for phone calls.

Re: Iphone 7 set up- no calling ability

Justyurche — Wed, 24 Jul 2019 18:49:10 GMT

Problem seems to have sorted itself out. May have been from a network outage. Just poor timing when you’re new to a carrier. All seems good now.