topic Re: Missing referral reward in Get Support

Missing referral reward

mk001 — Wed, 05 Jan 2022 13:24:23 GMT

Hi,

Who do I need to ask to correct a missing referral reward? My referral counter hasn't triggered and I know the person I referred received his. It was activated yesterday on the old referral system. (eg: phone number, not code)

Thanks.

Re: Missing referral reward

RossN — Wed, 24 Jul 2019 14:40:56 GMT

@mk001 hi if it was just done yesterday it will take a few days to show up in your account if it does not you will need to contact a moderator for that issue good luck!! https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Missing referral reward

ShawnC13 — Wed, 24 Jul 2019 14:40:48 GMT

@mk001 wrote:
Hi,

Who do I need to ask to correct a missing referral reward? My referral counter hasn't triggered and I know the person I referred received his. It was activated yesterday on the old referral system. (eg: phone number, not code)

Thanks.

If the person you referred received their $10 and you are positive they used your number you can contact the moderators to look into this for you.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Missing referral reward

geopublic — Wed, 24 Jul 2019 14:43:46 GMT

@mk001 wrote:
Hi,

Who do I need to ask to correct a missing referral reward? My referral counter hasn't triggered and I know the person I referred received his. It was activated yesterday on the old referral system. (eg: phone number, not code)

Thanks.

@mk001 Due to the system maintenance it should be applied today. If it doesn't show up just message the moderator team and include your friends number.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: Missing referral reward

computergeek541 — Wed, 24 Jul 2019 16:24:44 GMT

@RossN wrote:
@mk001 hi if it was just done yesterday it will take a few days to show up in your account if it does not you will need to contact a moderator for that issue good luck!! https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The $1 refer-a-friend reward should show immediately upon your friend's activation. The $10 one-time credit that the friend already received is the one that is stated to take up to 72 hours.