topic Re: Purchase add-ons in Get Support

Purchase add-ons

betbet — Wed, 05 Jan 2022 13:24:17 GMT

I just purchased 10MB and it shows "Active" on my account, but there is no data on my cell. How long does it take for new data to be in effective?

Re: Purchase add-ons

Triguy — Wed, 24 Jul 2019 14:06:18 GMT

Make sure that you turn on data for your phone. Under data and add-ons does an amount show up ?

Re: Purchase add-ons

srlawren — Wed, 24 Jul 2019 15:52:07 GMT

@betbet wrote:
I just purchased 10MB and it shows "Active" on my account, but there is no data on my cell. How long does it take for new data to be in effective?

@betbet 10MB? where did you find that?

Purchasing add-ons is a two step process...did you complete the second step? More info here: HOWTO: Purchasing Add-ons

Re: Purchase add-ons

Jackhyf63 — Wed, 24 Jul 2019 17:02:46 GMT

@betbet It should work instantly after the purchase. Log into your self-serve account and see if that add-on is actually added under "My add-ons" on the overview page.

Re: Purchase add-ons

betbet — Wed, 31 Jul 2019 04:40:45 GMT

found it in Add-ons

Re: Purchase add-ons

betbet — Wed, 31 Jul 2019 04:43:09 GMT

@Triguy wrote:
Make sure that you turn on data for your phone. Under data and add-ons does an amount show up ?

Thank you! It started to work later that day.

Re: Purchase add-ons

betbet — Wed, 31 Jul 2019 04:43:54 GMT

@Jackhyf63 wrote:
@betbet It should work instantly after the purchase. Log into your self-serve account and see if that add-on is actually added under "My add-ons" on the overview page.

Thank you for your reply!