topic Re: one voucher worked, two failed in Get Support

one voucher worked, two failed

Psm — Wed, 05 Jan 2022 13:23:56 GMT

I bought three PM vouchers $40, $5 and $5 from superstore. $40 one worked right away, but the two $5 ones are not working and giving error.

Re: one voucher worked, two failed

RossN — Tue, 23 Jul 2019 19:32:05 GMT

@Psm hi try again in an hour if they don't work then contact a moderator click this link

Re: one voucher worked, two failed

Psm — Wed, 24 Jul 2019 01:55:52 GMT

still not working after more than 6 hours. but the thing is how one of them worked right away and others not

Re: one voucher worked, two failed

dabr — Wed, 24 Jul 2019 02:03:26 GMT

@Psm wrote:
still not working after more than 6 hours. but the thing is how one of them worked right away and others not

There seems to be quite a few problems being reported by users unable to activate their vouchers, so since you've waited several hours you should send a private message to Moderator_Team using the link provided by @RossN . Hearing back from them could take 2-48 hours.

Re: one voucher worked, two failed

geopublic — Thu, 25 Jul 2019 00:36:37 GMT

@Psm wrote:
I bought three PM vouchers $40, $5 and $5 from superstore. $40 one worked right away, but the two $5 ones are not working and giving error.

@Psm Many others are reporting similiar issues. Almost sounds like the system has a one voucher per account limit.

Edit: I wonder if the issue is related to the $5 vouchers because now that I think of it the majority of the problem vouchers are $5. Hopefully they figure it out soon.

Re: one voucher worked, two failed

Psm — Wed, 24 Jul 2019 16:42:01 GMT

If it’s so it should be made clear to avoid any frustration

Re: one voucher worked, two failed

Lisa5 — Wed, 24 Jul 2019 18:04:48 GMT

The same thing has happened to me. It has been over 12 hours and my second voucher still wont work

Re: one voucher worked, two failed

goldilock — Wed, 24 Jul 2019 18:17:37 GMT

Did you try to clear your cache on your browser and restart your computer and try to enter the vouchers again or use a different browser? If still doens't work go back to the store where you purchased them and report the vouchers are invalid.

Re: one voucher worked, two failed

goldilock — Wed, 24 Jul 2019 18:21:26 GMT

Use the pin number on the voucher, not the voucher number, it won't work!

Re: one voucher worked, two failed

goldilock — Wed, 24 Jul 2019 18:22:26 GMT

PS Public Mobile vouchers have PIN codes that are exactly 12 digits long.

Re: one voucher worked, two failed

dabr — Thu, 25 Jul 2019 00:24:07 GMT

@Psm wrote:
If it’s so it should be made clear to avoid any frustration

I can imagine it's very frustrating, but I'm not aware of any restrictions on the number of vouchers that can be loaded, seems like there is some glitch in the system over the last little while. Hopefully, you contacted the moderators or managed to resolve the issue.

Re: one voucher worked, two failed

Psm — Thu, 25 Jul 2019 01:01:32 GMT

Situation is finally resolved by the moderator.

It had nothing to do with activation of vouchers or cache of browser.

Re: one voucher worked, two failed

RossN — Thu, 25 Jul 2019 01:03:00 GMT

@Psm hi what did it have to do with?

Re: one voucher worked, two failed

Psm — Thu, 25 Jul 2019 01:05:04 GMT

It was an internal system error

Re: one voucher worked, two failed

RossN — Thu, 25 Jul 2019 01:07:38 GMT

@Psm i yea there seems to be a lot of them around here lol well I'm glad it all worked out for you!!