topic Re: Generic Error when trying to access features in Get Support

Generic Error when trying to access features

dee132 — Wed, 05 Jan 2022 13:23:43 GMT

I am receiving the error Generic Error:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

I get this when trying to access Plans and Addons or change phone number. It keeps happening for the last 30 minutes and I have signed in and back out.

Re: Generic Error when trying to access features

Jb456 — Sun, 05 Apr 2020 04:22:17 GMT

Stay Safe!

Re: Generic Error when trying to access features

Ed404 — Sat, 07 Dec 2019 04:55:38 GMT

Website is probably still struggling with the load of users getting the gift add-ons. May want to try late at night or very early. Good luck.

Re: Generic Error when trying to access features

Jb456 — Sun, 05 Apr 2020 04:22:00 GMT

Stay Safe!

Re: Generic Error when trying to access features

dee132 — Sun, 08 Dec 2019 04:48:34 GMT

Thank You, I was able to get in and port my number.

Re: Generic Error when trying to access features

krazykiwi — Sun, 08 Dec 2019 04:55:25 GMT

@dee132 wrote:
Thank You, I was able to get in and port my number.

For future reference that error is usually associated with busy/slow website and the fix is usually just to wait a little while then all is fine.