topic Re: changing credit card info in Get Support

changing credit card info

dhw1066 — Wed, 05 Jan 2022 13:23:39 GMT

I have had a new credit card issued. I have to change the info on my account. Do I just remove auto pay and reset up with a auto pay and credit card?

Re: changing credit card info

RossN — Tue, 23 Jul 2019 01:32:25 GMT

@dhw1066 hi no you don't need to remove autopay just go into manage my card under one time payment remove old cc and replace with new one

Re: changing credit card info

geopublic — Tue, 23 Jul 2019 01:50:36 GMT

@dhw1066 wrote:
I have had a new credit card issued. I have to change the info on my account. Do I just remove auto pay and reset up with a auto pay and credit card?

@dhw1066

If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

Hope this helps!

Re: changing credit card info

dhw1066 — Tue, 23 Jul 2019 06:27:48 GMT

Thanks. I was looking in autopay instead of payment. Got it changed.

Re: changing credit card info

Pondball — Wed, 16 Oct 2019 21:59:31 GMT

Thanks @geopublic just got back from a trip and almost forgot to update my card info... your explanation was spot on!

Re: changing credit card info

Ranger677 — Mon, 21 Oct 2019 14:07:27 GMT

@geopublic wrote:
Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

Thanks a lot. This part had me stuck as it kept on rejecting

Re: changing credit card info

raipang — Sun, 26 Jan 2020 07:07:36 GMT

I am suspended cause recently my credit card info has been changed and I had not been updated the info during my activating periods.

I tried to find "manage my card" under the "payment" tab as you recomanded though, can not find the words at all and also can not make a payment.

Let me know the way to make a payment.

thanks

Re: changing credit card info

geopublic — Sun, 26 Jan 2020 07:12:56 GMT

@raipang The manage my card is located bottom left of the page.

Re: changing credit card info

raipang — Sun, 26 Jan 2020 07:21:55 GMT

I can't find it any page what can I do?

Re: changing credit card info

geopublic — Sun, 26 Jan 2020 07:36:39 GMT

@raipang wrote:
I can't find it any page what can I do?

@raipang

https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card