topic Re: Phone not working in Get Support

Phone not working

Debby62066 — Wed, 05 Jan 2022 13:23:35 GMT

My bill is paid up to date but I can’t make or receive phone calls.. I’d like to know why that is

Re: Phone not working

MandyJ — Tue, 23 Jul 2019 00:13:39 GMT

Are you on a plan with limited minutes? Perhaps you've used them all up already?

Re: Phone not working

ChuckYeah — Tue, 23 Jul 2019 00:15:33 GMT

There are many possibilities. Is it a new activation? Are you on a $10 or 15 plan? Is today or yesterday your renewal date?

Re: Phone not working

Debby62066 — Tue, 23 Jul 2019 00:18:48 GMT

It is a new activation as of June and a payment was made in June AND July 12

Re: Phone not working

will13am — Tue, 23 Jul 2019 00:19:49 GMT

@Debby62066, is your account showing as active in the self serve? If so, maybe you can try doing the lost phone, found phone toggle to see if that fixes the issue.

Re: Phone not working

ChuckYeah — Tue, 23 Jul 2019 00:25:35 GMT

My first thought if you were on a limited plan would be to check your available minutes is self serve, but @will13am has a great idea if you think there is no possibility that this is the case.

Re: Phone not working

ShawnC13 — Tue, 23 Jul 2019 00:32:31 GMT

@Debby62066 wrote:
My bill is paid up to date but I can’t make or receive phone calls.. I’d like to know why that is

Are you also DebbieFournier? Same dates for phone not working same symptoms. I understand that it is very concerning when I phone but keeping the issues to one thread will help. If this isn't you I do apologize. https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Autopay/m-p/398797

Re: Phone not working

ChuckYeah — Tue, 23 Jul 2019 00:35:58 GMT

How to do the lost phone trick:

Wait 5 minutes.

Then reboot the phone.

Re: Phone not working

Psygineer — Tue, 23 Jul 2019 02:04:02 GMT

@Debby62066 wrote:
My bill is paid up to date but I can’t make or receive phone calls.. I’d like to know why that is

Mine has been doing this all evening too. I have to reboot the phone, I get service for a couple of minutes max, then I have to reboot again. Tried the SIM in another phone. Same deal. I think Bellus is having issues.