topic Re: self serve account in Get Support

self serve account

sk76349 — Wed, 05 Jan 2022 13:23:32 GMT

I keep trying to make a self serve account but the verification code never comes through. How do I talk to an actual person to make a self serve account?

Re: self serve account

Lar — Fri, 06 Dec 2019 23:57:41 GMT

Seems strange to ask but have you used a valid email address, have you looked in the spam section of that account for anything from PM?

Read this section on creating an account

https://www.publicmobile.ca/en/bc/get-help/articles/create-a-self-serve-account

Re: self serve account

sk76349 — Sat, 07 Dec 2019 00:22:23 GMT

Its the part of the self serve account where i put in the phone number and wait for the 6 digit verification code to be text through. Ive done it over and over and over but the text never comes.

Re: self serve account

sk76349 — Sat, 07 Dec 2019 00:24:05 GMT

When i called in they said i needed a moderator or something to do it for me i think. Which makes no sense to me.

Re: self serve account

ChuckYeah — Sat, 07 Dec 2019 01:05:32 GMT

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: self serve account

sk76349 — Sat, 07 Dec 2019 04:37:59 GMT

Thank you

@ChuckYeah wrote:
Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST