topic Re: non-working voucher in Get Support

non-working voucher

geogeo77 — Wed, 05 Jan 2022 13:23:19 GMT

Bought a 40$ voucher 20 hours ago and it wont accept it. This is ridiculous,now my account is suspended and I have no phone on my birthday like wtf public mobile...makes me feel like switching provider

Re: non-working voucher

hairbag1 — Mon, 22 Jul 2019 21:02:06 GMT

Don't blame you at all. Sometimes retail sellers of the voucher don't activate them until several hours later...but 20 hours is unacceptable service. Can you make a credit card payment and then get PM to look into your voucher issue later ?

You can send a message to moderators for their input on your voucher problem though....Click this to message them

Please be patient as it could take 48 hours to get a response...usually much less.

Try calling 611 to add the voucher payment to your acct.

Re: non-working voucher

GinYVR — Mon, 22 Jul 2019 21:17:53 GMT

@geogeo77Where did you purchase the voucher.. it sucks but it is not Public Mobile's fault.. it is the vendor who delays entering the code to PM's main database. I ususally see 7-11 staff enter the code in a seperate machine right away.. they seem to be really quick about it.. but it seems Shoppers take a while. Good luck.

Re: non-working voucher

hairbag1 — Mon, 22 Jul 2019 21:20:31 GMT

@geogeo77 wrote:
Bought a 40$ voucher 20 hours ago and it wont accept it. This is ridiculous,now my account is suspended and I have no phone on my birthday like wtf public mobile...makes me feel like switching provider

BTW...Happy Birthday to you....

Re: non-working voucher

geogeo77 — Mon, 22 Jul 2019 21:22:51 GMT

Pharmaprix...5 years now,never had an issue til today

Re: non-working voucher

geogeo77 — Mon, 22 Jul 2019 21:23:32 GMT

thank you 🙂

Re: non-working voucher

kselmak — Mon, 22 Jul 2019 21:26:41 GMT

Hi @geogeo77

Happy birthday

I just sent you a link in the private message to a card you may be interested in.

Cheers

Re: non-working voucher

hairbag1 — Mon, 22 Jul 2019 21:34:45 GMT

@geogeo77 wrote:
Pharmaprix...5 years now,never had an issue til today

If you tried calling 611 without sucess...take the card back to retailer and ask for replacement / refund. ..but wait untl after you have cake and ice cream !!

Re: non-working voucher

yourmohsin — Mon, 22 Jul 2019 21:45:45 GMT

Around 24 hours for me and voucher bought from shoppers is still not working.

Some members are mentioning that its not PB's fault rather its retairs' fault.

I think this is Public Mobile's fault because they authorise the retailers to sell their vouchers.

Re: non-working voucher

kovu104 — Mon, 22 Jul 2019 21:47:57 GMT

Was told by Shoppers its a Public Mobile issue as I tried 3 different vouchers Macs Circle K and Zehres All Failed and are instant codes NOTHING ON THE RECEIPT IS STATING a wait TIME WHERE IS THE PROCUDURE ON THIS PM a LINK to the Information would be nice.

IT IS A PM ISSUE END OF STORY

Re: non-working voucher

yourmohsin — Mon, 22 Jul 2019 21:51:45 GMT

@kovu104

@CS_Agent

Only customers going to suffer and eventually PB may loose some of them.

Re: non-working voucher

GinYVR — Mon, 22 Jul 2019 21:55:49 GMT

@kovu104You probably have better traction by making a complaint to CCTS https://www.ccts-cprst.ca/for-consumers/complaints/methods-of-submitting-a-complaint/

Good luck

Re: non-working voucher

geopublic — Mon, 22 Jul 2019 22:02:36 GMT

@geogeo77 wrote:
Pharmaprix...5 years now,never had an issue til today

@geogeo77 I don't think it's the retailer's fault, from the increase in the number of customer complaints it appears to be a Public Mobile issue with their backend systems. Hang in there hopefully they will fix it soon and ...Happy Birthday!!

Re: non-working voucher

yourmohsin — Tue, 23 Jul 2019 02:21:23 GMT

More than 24 hours and my voucher is not working too. Plan is expired and I am out of connectivity. I am pissed off too and will switch to other telecom. Wasting too much time on recharging voucher, looking around for solution, requesting @CS_Agent and waiting and waiting without service is not worth to stay with PM.

Re: non-working voucher

kselmak — Tue, 23 Jul 2019 11:48:39 GMT

Hi @yourmohsin

Did you contact the moderators via private message.

Once they duo response you will have to click on verification link and send back the message that you verified.

Re: non-working voucher

yourmohsin — Tue, 23 Jul 2019 18:38:49 GMT

Finally, last night Moderator_team replied my private message and remeeded my voucher.

I must say, even though the issue is solved for the time being, I do not want to go throught the same ordeal during next recharge.

Re: non-working voucher

kselmak — Tue, 23 Jul 2019 18:49:26 GMT

Consider autopay?

They give you 2 off monthly for having it

I sent you a private message invitation to one of them

It's prepaid card not a credit card

Re: non-working voucher

Anonymous — Tue, 23 Jul 2019 19:30:03 GMT

@kselmak wrote:
Consider autopay?
They give you 2 off monthly for having it
I sent you a private message invitation to one of them
It's prepaid card not a credit card

What's this invitation you mention? One can get Vanilla branded prepaid "credit" cards just about anywhere gift cards are sold.

Re: non-working voucher

kselmak — Thu, 25 Jul 2019 15:46:56 GMT

I didn't have luck with the prepaid visa gift cards ( maybe something changed in the meantime), but when koho was advertised here by pm i gave it a try and it does work, i used it on 2 different accounts.

It's so unfortunate that they discontinued $20 referral, but i complained and they gave me code for it, so i can actually invite people with the old promotion and have them receive 20 referral. The new promo is 1% extra cashback for 90 days. I'm not really sure how long will my code work so i don't miss opportunity to offer it:)

Re: non-working voucher

yourmohsin — Thu, 01 Aug 2019 21:35:55 GMT

@hairbag1

@CS_Agent

The reply by hairbag1 cannot be solution of the payment issue.

Suggesting credit card is not the solution to non-payment by voucher.

Neither is contacting the moderators every time.

Both are the worst case scenarios when you are helpless in payment through vouchers.

Customers deserv a better solution and answer.

I hope you got my point...