topic Re: Auto Pay paid for my plan but now I have no service! in Get Support

Auto Pay paid for my plan but now I have no service!

stevej — Tue, 04 Jan 2022 18:01:33 GMT

My plan shows being fully paid up and with a positive balance and yet I have no calls/texts or data service. Very unhappy about this!

Re: Auto Pay paid for my plan but now I have no service!

Mary_M — Fri, 16 Sep 2016 18:14:34 GMT

Hello @stevej

Thank you for raising concern with us !

It seems as though you came across a small renewal hiccup. Don't worry, your services are now active and fully functional 🙂

All you have to do is power cycle your phone and enjoy your services.

Cheers,

Mary

Re: Auto Pay paid for my plan but now I have no service!

SandraTuga — Sat, 17 Sep 2016 19:18:59 GMT

I have the same problem I don't have a phone for 3 days now when I try to make a call it says my plan don't have long distance and i am only making call in the province this is crazy

Re: Auto Pay paid for my plan but now I have no service!

Mary_M — Sat, 17 Sep 2016 19:22:29 GMT

Hey @SandraTuga

Please send me your phone number via private message. Also include the plan you'd like and I'll make sure it's activated 🙂

Mary

Re: Auto Pay paid for my plan but now I have no service!

bloodydick — Sat, 17 Sep 2016 19:42:59 GMT

I did the renewal about a month ago.

Changing from $140/90 days to $120/90 days.

Got the correct amount charged, but the plan did not renew.It still showed a $20 outstanding balance in my account.

My account was suspended in the morning cus of that $20 balace, I manually switched the plan in the end.

Now my account is back to active with no outstanding balace, but the phone is unable to receive phone calls or browse the internet..

I don't know how long this will last.

Re: Auto Pay paid for my plan but now I have no service!

Mary_M — Sat, 17 Sep 2016 19:49:23 GMT

Hello @bloodydick

I'll be able to look into your account and see what happened. Kindly private message me your phone number, and I will get back to you as soon as possible.

Thanks!

Mary

Re: Auto Pay paid for my plan but now I have no service!

SandraTuga — Sat, 17 Sep 2016 19:51:12 GMT

Please and thank you cause I need my phone lol

Re: Auto Pay paid for my plan but now I have no service!

SandraTuga — Sat, 17 Sep 2016 20:02:53 GMT

I guess we all having same problem we paid and don't have service been with this company for 2 years and this never happen to me it's faustrating 😟

Re: Auto Pay paid for my plan but now I have no service!

ahmed2 — Tue, 19 Mar 2019 02:14:42 GMT

i have the same problem, i have been paying for my phone and not getting service at all, couple of days ago you guys took your money from my account but i have no service! please i really need help!

Re: Auto Pay paid for my plan but now I have no service!

ahmed2 — Tue, 19 Mar 2019 02:16:28 GMT

can someone please help me?!! i need the srvice i've been paying for!

Re: Auto Pay paid for my plan but now I have no service!

ahmed2 — Tue, 19 Mar 2019 02:18:25 GMT

when i check my balance it is 0 everything i need from my end to have full service i am paying for i have done, but i have zero Public mobile service!!

Re: Auto Pay paid for my plan but now I have no service!

steff12321 — Tue, 19 Mar 2019 02:19:16 GMT

Are you in Quebec? There is a known issue going on at the moment.

You may want to PM the @CS_Agent for further assistance, but if you are in Quebec there isn't much to do but wait.