topic Re: Account in Get Support

Account

Dan8 — Wed, 05 Jan 2022 13:22:59 GMT

$33.00 after 7 years why?

Can't reset my password or account? why?

Re: Account

totalUser — Fri, 06 Dec 2019 17:47:03 GMT

Can you please contact the moderators directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Then you can choose a better plan that is eligible for all the rewards

Which plan to you have and what is included?

Re: Account

hairbag1 — Fri, 06 Dec 2019 17:47:12 GMT

@Dan8 wrote:
$33.00 after 7 years why?
Can't reset my password or account? why?

Why ask why ? Click the ? in lower right side of page to start the process of moderator assistance. Type "password locked out" and then "Contact Moderators".

Re: Account

Triguy — Fri, 06 Dec 2019 17:47:00 GMT

If you can't reset your password using this the forgot password https://selfserve.publicmobile.ca/forgot-password/ then submit a ticket to a moderator.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Account

PAULRANG18 — Fri, 06 Dec 2019 18:19:30 GMT

Best to contact a moderator with this issue by clicking question mark, bottom right, and follow instructions.

Re: Account

hss — Fri, 06 Dec 2019 18:54:59 GMT

You can elaborate on the problem. What is $33.00 for?
The account reset is tricky but you can do it yourself.
https://productioncommunity.publicmobile.ca/t5/Self-Serve/Password-Reset-Not-Working/m-p/407401