topic Re: Confirmation texts in Get Support

Confirmation texts

Public201907 — Wed, 05 Jan 2022 13:22:53 GMT

Hello I just joined a few months ago and my phone has since been lost. I am wondering if any of my personal information was sent to my phone via text messages from Public Mobile. Such as my name etc. I am concerned my personal information could get in the wrong hands

Re: Confirmation texts

Anonymous — Mon, 22 Jul 2019 03:02:10 GMT

@Public201907 wrote:
Hello I just joined a few months ago and my phone has since been lost. I am wondering if any of my personal information was sent to my phone via text messages from Public Mobile. Such as my name etc. I am concerned my personal information could get in the wrong hands

Your PIN goes out by text. A welcome email gets sent too.

Re: Confirmation texts

geopublic — Mon, 22 Jul 2019 03:02:46 GMT

@Public201907 wrote:
Hello I just joined a few months ago and my phone has since been lost. I am wondering if any of my personal information was sent to my phone via text messages from Public Mobile. Such as my name etc. I am concerned my personal information could get in the wrong hands

@Public201907 You should login to your self serve account and report your phone as lost/stolen immediately. What type of phone did you lose?

Re: Confirmation texts

Dunkman — Mon, 22 Jul 2019 03:03:10 GMT

@Public201907

Public mobile texts don't contain any significant personal information.

Did you report your phone lost or stolen in your self service account? This will stop your service and stop further payments if on autopay.

You could also contact moderator to put phone on the national registry for lost/stolen phones.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Confirmation texts

Anonymous — Mon, 22 Jul 2019 03:06:00 GMT

@Dunkman

An initial activation text from "611" contains the PIN you set up.

If one receives email on ones phone then there's the welcome email.

Re: Confirmation texts

stonechucker — Tue, 23 Jul 2019 01:30:52 GMT

Have you tried to find the phone with your device’s built in software? You did set that up right?

Have you attempted to call your number to find it?