topic Re: Android dialpad not displaying in Get Support

Android dialpad not displaying

Jt_crane — Wed, 05 Jan 2022 13:22:53 GMT

Just two days ago the dial pad on my phone stopped displaying. I call voicemail, but when it says "press 1" I can't!! I used to be able to press the number pad button and the dialpad would pop up, but now, nothing happens.

I am not sure if this is a phone issue or a provider issue.

It is a Nexus 6P that works fine otherwise.

Thoughts?

Re: Android dialpad not displaying

LoveMyBolt — Fri, 06 Dec 2019 16:28:05 GMT

Sounds like a phone issue to me.

Re: Android dialpad not displaying

Purplepan — Fri, 06 Dec 2019 16:29:10 GMT

@Jt_crane wrote:
Just two days ago the dial pad on my phone stopped displaying. I call voicemail, but when it says "press 1" I can't!! I used to be able to press the number pad button and the dialpad would pop up, but now, nothing happens.

I am not sure if this is a phone issue or a provider issue.

It is a Nexus 6P that works fine otherwise.

Thoughts?

If you hit the show dial pad button during a call and it's unresponsive/doesn't pop up, that sounds like a phone issue. This sounds a bit silly, but have you tried turning your phone off/on yet? I find that tends to fix my issues.

Also check to see if your phone dialer is up to date in the Google Play store. If you have a nexus, chances are you're using the stock Google dialer - the Google Phone app is here in the Play store: https://play.google.com/store/apps/details?id=com.google.android.dialer&hl=en_CA

Re: Android dialpad not displaying

Triguy — Fri, 06 Dec 2019 16:29:23 GMT

Try rebooting your phone.

Re: Android dialpad not displaying

Ed404 — Fri, 06 Dec 2019 16:38:30 GMT

If none of the methods commented by others users work. Back up your data and factory reset the phone.

Re: Android dialpad not displaying

will13am — Fri, 06 Dec 2019 16:40:17 GMT

@Jt_crane, first make sure the phone app is updated and running the most current version. If already on the current version, try deleting the app cache, force closing the app and then re-opening it. App issues like this have nothing to do with this service. All the troubleshooting will be on your phone.

Re: Android dialpad not displaying

PAULRANG18 — Fri, 06 Dec 2019 17:21:16 GMT

This is definitely a phone issue. Check your phone manual for possible solutions.

Re: Android dialpad not displaying

srlawren — Fri, 06 Dec 2019 18:25:45 GMT

@Triguy wrote:
Try rebooting your phone.

@Jt_crane seriously, if you haven't done this for a while, try it. It solves a LOT of weird spontaneous issues like this.

Re: Android dialpad not displaying

Jt_crane — Fri, 06 Dec 2019 22:37:47 GMT

Thanks everybody. I had rebooted and cleared cache already, but I down-graded the installed version of the app. That fixed it right away.

Thanks again.