topic rewards not being added to my account in Get Support

rewards not being added to my account

yee — Wed, 05 Jan 2022 13:22:52 GMT

Hello

I am using a 25$ plan and don't understand why I am paying $25.99 instead. The same time my auto pay and loyalty friend rewards are not added. Should I not be paying $22 instead. why am I paying more?

Re: rewards not being added to my account

Dunkman — Mon, 22 Jul 2019 01:58:42 GMT

@yee

How much rewards do you get every 30 days?

You do have to pay taxes after your rewards are deducted. Maybe a screenshot on your payment history may provide more answers.

Re: rewards not being added to my account

geopublic — Mon, 22 Jul 2019 02:12:06 GMT

@yee wrote:
Hello
I am using a 25$ plan and don't understand why I am paying $25.99 instead. The same time my auto pay and loyalty friend rewards are not added. Should I not be paying $22 instead. why am I paying more?

@yee The $25.99 is $23 plus 13% tax. So the AutoPay is being applied. If you have a referral maybe that will be applied on your next renewal.

Re: rewards not being added to my account

yee — Tue, 23 Jul 2019 01:17:01 GMT

Hey

thanks for the reply! I finally understood why it was coming up to $25.99.

however, was wondering why I am not getting the friend referral rewards. My friend referred me and she gets it, however, I do not have that added to my account. can someone help, please!

Re: rewards not being added to my account

MandyJ — Tue, 23 Jul 2019 01:23:40 GMT

@yee wrote:
Hey
thanks for the reply! I finally understood why it was coming up to $25.99.

however, was wondering why I am not getting the friend referral rewards. My friend referred me and she gets it, however, I do not have that added to my account. can someone help, please!

If your friend referred you, then it makes sense for her to be getting the $1 referral bonus. You should have received a one-time $10 credit on your account from being referred, however. The $10 credit can take a couple days to be applied to your account though. For you to receive a recurring referral bonus, you need to refer someone new to Public Mobile.