topic Re: Porting a Land Line in Get Support

Porting a Land Line

DallasL — Wed, 05 Jan 2022 13:22:50 GMT

My wife's Grandparents are moving in to our family's building, are thinking of getting a cell phone, and want to port their landline as they have had the same number for 50+ years.

Doing a search it look likethat is actualy posable now (which I didn't expect), it jsut takes a bit longer than usual to port (a week?). Is there anything to know or be aware of befor doing it?

Re: Porting a Land Line

Jb456 — Fri, 06 Dec 2019 16:20:27 GMT

*Duplicate post**

Re: Porting a Land Line

Jb456 — Sun, 05 Apr 2020 04:25:10 GMT

Stay Safe!

Re: Porting a Land Line

popping — Fri, 06 Dec 2019 16:19:50 GMT

@DallasL wrote:
My wife's Grandparents are moving in to our family's building, are thinking of getting a cell phone, and want to port their landline as they have had the same number for 50+ years.

Doing a search it look likethat is actualy posable now (which I didn't expect), it jsut takes a bit longer than usual to port (a week?). Is there anything to know or be aware of befor doing it?

1. Their number nust be active at the time of porting to PM.

2. Get a number from PM during activation. Test the service first - ie.call in and out. If they liek the service, then port the laanline to PM.

3. 3 piece of info needed to port a number: landline account #, landline phone # and name on the landline account.

Re: Porting a Land Line

popping — Fri, 06 Dec 2019 16:22:47 GMT

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is 2 - 3 days.

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.

Re: Porting a Land Line

DallasL — Fri, 06 Dec 2019 16:31:38 GMT

@popping wrote:
Get a number from PM during activation. Test the service first - ie.call in and out. If they liek the service, then port the laanline to PM.

OK, I had read this on another thread. How does that work? Are you saying that there is a "Plan and Add-Ons" to change you number? I don't remember seeing that option befor.

Re: Porting a Land Line

geopublic — Fri, 06 Dec 2019 16:34:54 GMT

@DallasL Also a good idea to call the landline provider and and ask if they can port out and if there is a fee to release the number.

Re: Porting a Land Line

DallasL — Fri, 06 Dec 2019 16:37:10 GMT

Nevermind, I see it now!

Changing your number has no fees? (on PM's end)

Re: Porting a Land Line

geopublic — Fri, 06 Dec 2019 16:36:50 GMT

@DallasL wrote:
@popping wrote:
Get a number from PM during activation. Test the service first - ie.call in and out. If they liek the service, then port the laanline to PM.
OK, I had read this on another thread. How does that work? Are you saying that there is a "Plan and Add-Ons" to change you number? I don't remember seeing that option befor.

@DallasL When you access selfserve the is an option of the landing page (under profile) called change phone number. You just select that option to initiate the port.

Re: Porting a Land Line

geopublic — Fri, 06 Dec 2019 16:39:18 GMT

@DallasL wrote:
Nevermind, I see it now!

Changing your number has no fees? (on PM's end)

@DallasL That is correct none of the mobile providers charge a fee for porting in. It's always free.

Re: Porting a Land Line

popping — Fri, 06 Dec 2019 16:44:54 GMT

@DallasL wrote:
@popping wrote:
Get a number from PM during activation. Test the service first - ie.call in and out. If they liek the service, then port the laanline to PM.
OK, I had read this on another thread. How does that work? Are you saying that there is a "Plan and Add-Ons" to change you number? I don't remember seeing that option befor.

Yes. Use the follwoing linkes

[Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ]

OR the "Change Number" link inside the "My Profile" box on the overview page after login.

Re: Porting a Land Line

PAULRANG18 — Fri, 06 Dec 2019 17:27:33 GMT

After logging in to self serve, click on CHANGE PLAN and then select CHANGE NUMBER and follow instructions.