topic Re: Cancellation in Get Support

Cancellation

benny1872 — Tue, 04 Jan 2022 18:01:25 GMT

I changed to another service provider. I went to my account infor to cancel ensure that i would not be charged. I read that my account was suspended and would be cancelled. Perfect. However, now it looks like I was charged today for another 3 months.

Re: Cancellation

Chaos_Scorpio — Wed, 14 Sep 2016 13:10:18 GMT

@Mary_M or @Shazia_K will have to peak into your account. One of them will post here and ask for your info (do not post it here).

probably just a glitch, should be an easy fix.

Re: Cancellation

Rockdaddy22 — Wed, 14 Sep 2016 13:17:31 GMT

Sorry to see you go @benny1872 😞

Re: Cancellation

benny1872 — Wed, 14 Sep 2016 13:34:51 GMT

I should also mention that im having troubles getting my number ported... but thats likely a problem on the other company's end?

Re: Cancellation

Luddite — Wed, 14 Sep 2016 15:29:51 GMT

That porting problem may be related to your account suspension. Only active numbers may be ported.

When leaving PM the procedure is:

1st: turn off autopay, remove credit card info from your PM account

2nd: request port from new provider before expiry date of PM account (1 week is usually safe)

That's it. Your PM account is permanently deleted once the port is complete.

Re: Cancellation

Tino_M — Wed, 14 Sep 2016 16:00:39 GMT

Sorry to see you go. 😞

Re: Cancellation

srlawren — Wed, 14 Sep 2016 17:57:27 GMT

@benny1872 you may need to temporarily re-activate on PM on a 10-day text-only plan (the cheapest available) in order for your port out to complete. I'm going to flag @Shazia_K to try to help you with this. Sorry to see you go?

Re: Cancellation

benny1872 — Wed, 14 Sep 2016 18:02:35 GMT

Thanks for you help! The port has been successful. However, I'm still concerned that i have been charged... Which wouldn't make sense considering my account was suspended/cancelled before the renew date

Re: Cancellation

Shazia_K — Wed, 14 Sep 2016 18:05:04 GMT

Hello @benny1872,

I'm sorry about this,

Can you send me a private message with your Public Mobile phone number if you need any further help?

Thanks,

Shazia

Re: Cancellation

jodi — Tue, 31 Oct 2017 14:02:21 GMT

I have changed to another supplier and wish to cancel my service and auto pay. I no longer have the phone number. When I go into my account it tells me that my next auto pay is Nov 7. Can you help

Re: Cancellation

stonechucker — Tue, 31 Oct 2017 14:09:02 GMT

Go into your "My Account", and access your "Payment" tab, and select Manage AutoPay.

On the following screen, there is a button to "Remove AutoPay"