topic Re: can't receive or sent MMS, but I can with SMS in Get Support

can't receive or sent MMS, but I can with SMS

Henderg — Wed, 05 Jan 2022 13:22:14 GMT

I ported my number over today from Public Mobile. MMS messaging doesn't work, only SMS. How do I fix this problem?

Re: can't receive or sent MMS, but I can with SMS

Henderg — Fri, 06 Dec 2019 06:53:06 GMT

Sorry I meant to say I ported my number to Public Mobile not from. From would be Bell

Re: can't receive or sent MMS, but I can with SMS

arbleafsfan — Fri, 06 Dec 2019 06:55:08 GMT

Silly question, but do you have your data turned on?

Re: can't receive or sent MMS, but I can with SMS

Korth — Fri, 06 Dec 2019 07:03:07 GMT

Configure your phone with Public Mobile APN settings (with APN Type = default,mms)

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Restart phone

Turn Data ON

Re: can't receive or sent MMS, but I can with SMS

popping — Fri, 06 Dec 2019 07:07:03 GMT

@Henderg

Enable data and restart you phone to let PM SIM to configure your APN settings whcih is needed for mobile data. MMS need mobile data to send and receive pictures.

If you have a LG phone, you need to do a network reset after changing provider before your data working again.

Re: can't receive or sent MMS, but I can with SMS

GinYVR — Fri, 06 Dec 2019 07:34:41 GMT

@HendergPublic Mobile should work very simliarly to Bell, have you made sure your data is turned on? Also you will need to change your Bell APN to Public Mobile's

Re: can't receive or sent MMS, but I can with SMS

cellphoneuser1 — Fri, 06 Dec 2019 08:47:13 GMT

@Henderg wrote:
I ported my number over today from Public Mobile. MMS messaging doesn't work, only SMS. How do I fix this problem?

If textting works both ways, your MMS issue isn't because of porting.

Re: can't receive or sent MMS, but I can with SMS

hss — Fri, 06 Dec 2019 18:26:20 GMT

MMS doesn't go through Wi-fi sometimes. Make sure that your data is on. And if it is still not working then configure APN settings. Make sure that it is on public mobile APN.
https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3