topic Payment taken in Get Support

Payment taken

Calliej99 — Wed, 05 Jan 2022 13:22:06 GMT

I always pay for my phone a month in advance so that come the due date I don’t have to worry about it not restarting. My payment was taken today, but it says my account is suspended and my data hasn’t reset. Why? Because in my payment history, the full amount was taken TODAY

Re: Payment taken

geopublic — Sat, 20 Jul 2019 15:49:10 GMT

@Calliej99 wrote:
I always pay for my phone a month in advance so that come the due date I don’t have to worry about it not restarting. My payment was taken today, but it says my account is suspended and my data hasn’t reset. Why? Because in my payment history, the full amount was taken TODAY

@Calliej99 If today is your renewal day and your phone is working you can ignore the message. Everything will be back tomorrow by the end of the day.

Re: Payment taken

RossN — Sat, 20 Jul 2019 15:49:43 GMT

@Calliej99 hi what works anything?

Re: Payment taken

Calliej99 — Sat, 20 Jul 2019 15:54:02 GMT

Yeah. I can call, text and my data works. But on my account it says it’s suspended and my data hasn’t reset. I don’t want to use my data and have them charge me extra because it says I’ve already used the full 5Gs that I have.

Re: Payment taken

iliketotalk — Sat, 20 Jul 2019 15:59:57 GMT

@Calliej99 hi as stated earlier things should look better later that is not unusual the day of renewell

Re: Payment taken

Anonymous — Sat, 20 Jul 2019 16:00:13 GMT

@Calliej99 wrote:
Yeah. I can call, text and my data works. But on my account it says it’s suspended and my data hasn’t reset. I don’t want to use my data and have them charge me extra because it says I’ve already used the full 5Gs that I have.

You won't get charged anything extra.

You should contact the @Moderator_Team (< Click this) later today if the data doesn't reset. This has been a bit of a recurring problem for some people.