topic Re: Sim card not working in Get Support

Sim card not working

grimsby — Wed, 05 Jan 2022 13:22:07 GMT

phone says no sim I am logged in, my account is active and new. Wifes sim card works in my phone (public) my card won't work in hers or mine. Is it a bad card

Re: Sim card not working

Dunkman — Sun, 15 Dec 2019 17:44:08 GMT

@grimsby

It might be a bad SIM, but SIM card are not defective often.

Account might not have been provisioned properly.

I would recommend contacting moderator first:

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

[Actual solution among suggestions highlighted ....... Luddite]

Re: Sim card not working

popping — Fri, 06 Dec 2019 04:39:13 GMT

@grimsby

While you are waiting for moderator to work on your account, add $1 to your account may trigger PM server to provusion your account again. Good luck.

Re: Sim card not working

cellphoneuser1 — Fri, 06 Dec 2019 09:10:25 GMT

@grimsby wrote:
phone says no sim I am logged in, my account is active and new. Wifes sim card works in my phone (public) my card won't work in hers or mine. Is it a bad card

Does it also say no sim in her phone too or you just can't make calls, send texts, or use data?

Re: Sim card not working

grimsby — Fri, 06 Dec 2019 16:37:31 GMT

Thanks, I tried that still not working.

Re: Sim card not working

grimsby — Fri, 06 Dec 2019 16:38:42 GMT

No it won't work for calls or texts

@cellphoneuser1 wrote:
@grimsby wrote:
phone says no sim I am logged in, my account is active and new. Wifes sim card works in my phone (public) my card won't work in hers or mine. Is it a bad card
Does it also say no sim in her phone too or you just can't make calls, send texts, or use data?

Re: Sim card not working

hss — Sat, 07 Dec 2019 00:29:11 GMT

The Sim could be damaged. Make sure your phone is not locked to a carrier or blacklisted on telus. If your Wife too got Public Mobile then it might not be the case.
Try cheching your network settings on your phone as well and make sure that it is set to automatic.

Re: Sim card not working

grimsby — Sat, 07 Dec 2019 15:44:53 GMT

Thanks it was the SIM card that was defective

Re: Sim card not working

nikolariet — Fri, 07 Feb 2020 23:04:31 GMT

How to add $1 to which account ？My problem is when I try to active my sim card, system showing "invalid sim card"

Re: Sim card not working

Anonymous — Fri, 07 Feb 2020 23:10:12 GMT

@nikolariet wrote:
How to add $1 to which account ？My problem is when I try to active my sim card, system showing "invalid sim card"

@nikolariet

It would be organized if you kept working on your other thread.

You're not at the point where this would be helpful to you so disregard this thread. Good of you to be looking around though.

Re: Sim card not working

maxmobile — Thu, 23 Jul 2020 19:51:48 GMT

contact moderator

my number is xxxxxxxxxxxxx

account number xxxxxxxxxxxxxxxxxxxxxx

Name xxxxxxxxxxxx

$50 plan

I bought new sim yesterday but it is not working

edited by computergeek541: account information removed