topic Re: Can't Change Also in Get Support

Can't Change Also

ETphonehome — Tue, 04 Jan 2022 18:01:18 GMT

When I first signed up I was in a hurry and assumed that 120 covered text as well. Once I got set up I noticed that text was not included. I'm not getting credit for my first $120 when I try to top up even though the price is the exact same - just includes unlimited text. I just received my SIM card. Mods - Please change for me. Thanks.

Re: Can't Change Also

NDesai — Mon, 12 Sep 2016 07:12:06 GMT

Tagging staff member so they can help you with this.

@Shazia_K @Mary_M

Re: Can't Change Also

Rockdaddy22 — Mon, 12 Sep 2016 08:32:08 GMT

Should be an easy fix in the morning 🙂

Re: Can't Change Also

Shazia_K — Mon, 12 Sep 2016 13:30:32 GMT

Hey @ETphonehome,

Thank you for reaching out to the community,

I have made the changes for you, a simple reboot would be required 🙂

Thank you @Rockdaddy22 @NDesai

Shazia

Re: Can't Change Also

Rockdaddy22 — Mon, 12 Sep 2016 13:51:46 GMT

Awesome work as usual 🙂

Re: Can't Change Also

ETphonehome — Tue, 13 Sep 2016 03:59:22 GMT

Thanks so much for the quick response. Great service.

Re: Can not receive call please help.

Mary_M — Sat, 04 Mar 2017 15:29:38 GMT

Good morning @crazycolby,

Thank you for reaching out to us regarding your friend!

I'm sorry to hear that he's had a hard time porting in his number. For security purposes, he will need to send us a private message in order to validate the account in question and we can definitely help out.

Respectfully,

Mary