topic Re: Public Mobile vs Telus in Get Support

Public Mobile vs Telus

Recovery — Wed, 05 Jan 2022 13:21:22 GMT

Just switched over to Public Mobile from Telus due to high plan costs. I am surprised how quick and easy it was. Porting my previous number took less than 10 minutes, followed the start guide shown here and I was good to go. If anyone is debating on switching I suggest you go for it since you will get the same coverage as Telus whilst paying less. Thank you Public Mobile for offering great plans!

Re: Public Mobile vs Telus

PMFanatic — Thu, 18 Jul 2019 20:19:16 GMT

@Recovery I couldn't agree with you more!!

Go PublicMobile!!

Re: Public Mobile vs Telus

bravo_md — Thu, 18 Jul 2019 20:20:30 GMT

We all agree with you! That's why we are all here.

Re: Public Mobile vs Telus

will13am — Thu, 18 Jul 2019 20:24:11 GMT

@Recovery , welcome to Public Mobile. This service is a stripped down version of the Telus service at a wallet friendly cost.

Re: Public Mobile vs Telus

dna2016 — Thu, 18 Jul 2019 21:13:50 GMT

@Recovery welcome to PM. Thanks for sharing your experience. Porting in general is supposed to be pretty quick, I've had porting take even less than 5 minutes. As long as you follow the appropriate steps there should be minimal issues. Sometimes you do need to be a bit patient as maybe certain features might take a bit longer (i.e. outgoing or incoming calls). But in general should be a seamless process.

Now comes the good part, finding ways to save as much money each month as possible Enjoy the savings.

Re: Public Mobile vs Telus

louise22210 — Thu, 18 Jul 2019 21:43:08 GMT

Agreed! Public Mobile is very easy to use for folks who don't have many questions and know what they are looking for! The rewards and savings are worth it!

Personally, my porting took 2 days but I contacted a MOD and they were very vigilant and helpful through the process. There were some difficulties involving my ASUS phone, yadda yadda, had to manually change things. But all in all, a good time!

Re: Public Mobile vs Telus

geopublic — Thu, 18 Jul 2019 21:50:59 GMT

@Recovery wrote:
......If anyone is debating on switching I suggest you go for it since you will get the same coverage as Telus whilst paying less.

@RecoveryWelcome to PM Paying less , yes!! As for the same coverage not entirely true Telus supports VoLTE and WiFi calling etc that PM does not.

Re: Public Mobile vs Telus

robertmay — Fri, 19 Jul 2019 05:14:11 GMT

i moved 2 lines here and havent regretted it for a moment. one has now moved to koodo during last falls big promotion, but i might bring it back when that promo ends.

Re: Public Mobile vs Telus

Amy1m87 — Fri, 19 Jul 2019 05:46:18 GMT

Public mobile is telus towers!

Re: Public Mobile vs Telus

GinYVR — Fri, 19 Jul 2019 06:45:03 GMT

@Amy1m87Public Mobile is owned by Telus and is Telus' lowest tier flanker brand. It uses the Telus tower out in the west and uses Bell towers in the East where Telus towers are not available.

Re: Public Mobile vs Telus

Lilzee — Tue, 30 Jul 2019 10:20:32 GMT

Just started using public mobile, I hope everything goes smoothly 🙂

Re: Public Mobile vs Telus

aridShrub — Wed, 31 Jul 2019 19:19:14 GMT

I can get a voice support call to telus in 30 minutes, For publicmobile it is 72 hours to get a reply to a text message.

Cell phones are time critical devices for many people ; it is a significant difference in the support model. I can live with 72 hour support - I just wish this information was disclosed.

Note that publicmobile is a wholly owned subsidiary of Telus. It is a way for them to compete with Koodoo - makes sense.

Another nice thing for us - my wife has an iPhone 4 which doesn't have 4g capability; so having a 3g data plan for that device - is perfect for us.

Re: Public Mobile vs Telus

mh1983 — Wed, 31 Jul 2019 19:24:05 GMT

@Amy1m87 wrote:
Public mobile is telus towers!

Technically, yes, but note the following from engineering after I opened a recent case about call drops:

"Yes, PM calls are handled and operated on a different platform so you can say they are somewhat [less priority] but nothing drastic since it uses the same radio frequencies."

Also a happy PM customer but thought it was important to share this info out.

Re: Public Mobile vs Telus

JackQuint — Wed, 31 Jul 2019 19:30:56 GMT

@aridShrub wrote:

Note that publicmobile is a wholly owned subsidiary of Telus. It is a way for them to compete with Koodoo - makes sense.

Huh? Koodo is also a wholly owned subsidiary of Telus. PM is not designed to compete with Koodo but to complement it as even more of a value brand.

Re: Public Mobile vs Telus

skrdan — Tue, 06 Aug 2019 13:44:43 GMT

I was with Telus for 16 years and they couldn't lower my cost on just using Talk feature (that was 24 yrs ago -and was paying $45 at that time). Then I moved to Fido (9 yrs with them). I now pay $40 + taxes for 1 GB data/text. So am waiting for my SIM card to arrive today and get started with PM.

I'm recently retired,so all my pennies count and this cell provider is the cheapest by far!!!

Re: Public Mobile vs Telus

GR — Tue, 06 Aug 2019 14:00:40 GMT

@skrdan if you take the 10$ or 15$ plan you can also purchase a 5$ long distance add on with 500 minutes that role over every month. So if you use all your 50 minute in the 10$ plan you'll go in the 500 minutes and then on your bill day you'll get your 50 back and have what's left of you're 500 for the next month.

Re: Public Mobile vs Telus

ChuckYeah — Tue, 06 Aug 2019 14:09:30 GMT

Don't forget you can save $10 on your first month by using a referral code. If you don't have one, a good idea is to ask someone in this community for theirs. It's also a great opportunity to reward someone for giving you good advice here as they recieve $1 per month as long as you stay with PM. Just send them a personal message and they will send you their referral code.

Re: Public Mobile vs Telus

skrdan — Tue, 06 Aug 2019 14:10:28 GMT

@GRwoah and wOw! what a great idea - I was looking at the $25 plan but since you mentioned two other options,I'm stumped. I'll have to chk it thoroughly out.

TYVM GR, for extending your hand in helping me into this community and giving me other options.

Re: Public Mobile vs Telus

GR — Tue, 06 Aug 2019 14:16:17 GMT

@skrdan do you have a refferal code to save an extra 10$ when you activate your new account?

Re: Public Mobile vs Telus

skrdan — Tue, 06 Aug 2019 14:19:00 GMT

@GR No.

and how would I get a referral code to share with my friends who will want to switch over?