topic Re: Account Locked Out in Get Support

Account Locked Out

tsx335 — Wed, 05 Jan 2022 13:21:18 GMT

Hi,

I have tried to reset the password for Self-Serve but it ended up expiring by the time i received the email. I have put a ticket in and sent a private message to the moderator team but have yet to receieve a response. Can someone help me out please?

Re: Account Locked Out

Purplepan — Thu, 05 Dec 2019 22:47:34 GMT

Unfortunately regular users don't have the kind of authoritity to assist in this case - you'll have to wait for the moderator to respond.

Good luck!

Re: Account Locked Out

ChuckYeah — Thu, 05 Dec 2019 22:57:04 GMT

Are you sure it's your password that you can't remember and not your email? Did you get locked out for an hour after a few tries?

Re: Account Locked Out

Willy3 — Thu, 05 Dec 2019 23:04:25 GMT

I need to access my account. My account has been locked out since yesterday

I need to change my plan.Self serve is not working.

Re: Account Locked Out

tsx335 — Thu, 05 Dec 2019 23:04:45 GMT

All good problem solved, the password reset email seems to be significantly delayed and a very short window to use it. Very odd for a password reset tool never experienced that before.

Re: Account Locked Out

Willy3 — Thu, 05 Dec 2019 23:08:01 GMT

My problem of being locked out is not solved.

Re: Account Locked Out

hairbag1 — Thu, 05 Dec 2019 23:18:44 GMT

@Willy3 wrote:
My problem of being locked out is not solved.

Try again in an hour. Clear your cache files, use incognito mode and also try a different web browser. FireFox seems to work pretty good.

Alternatively, click the ? in lower right side of screen to start process of moderator assistance.