topic Re: URGENT: Unable to call or receive calls to and from ANY number !!! in Get Support

URGENT: Unable to call or receive calls to and from ANY number !!!

THS — Wed, 05 Jan 2022 13:21:14 GMT

I tried rebooting phone. It says I don't have an active long distance ad-on. Happens with ALL numbers even local ones. I am also missing important urgent calls....

Re: URGENT: Unable to call or receive calls to and from ANY number !!!

Anonymous — Thu, 05 Dec 2019 21:33:29 GMT

@THS wrote:
I tried rebooting phone. It says I don't have an active long distance ad-on. Happens with ALL numbers even local ones. I am also missing important urgent calls....

Try manually adding a dollar into your account (or nominal sum) and restart the phone. See what happens.

But if you're on the $10 plan then you might be out of minutes.

Re: URGENT: Unable to call or receive calls to and from ANY number !!!

will13am — Thu, 05 Dec 2019 21:40:21 GMT

@THS, contact the moderator team and ask for an account reset. That should clear things up. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.