topic Re: payment in Get Support

payment

AGM — Wed, 05 Jan 2022 13:20:57 GMT

Hello, when I paid my bill manually using my credit/debit card, I paid $25. Yesterday I signed onto Autopay, also using the same card, $28 was taken.

I am a seniior so $3 is still more than I expected. There was supposed to be a $2 discount for autopay. But obviously not. I am not sure what to do, thank you.

Re: payment

Triguy — Wed, 17 Jul 2019 20:03:23 GMT

The $2 autopay discount would be applied on your next billing cycle - renewal date.

Re: payment

Luddite — Wed, 17 Jul 2019 20:07:30 GMT

@AGM wrote:
Hello, when I paid my bill manually using my credit/debit card, I paid $25. Yesterday I signed onto Autopay, also using the same card, $28 was taken.

I am a seniior so $3 is still more than I expected. There was supposed to be a $2 discount for autopay. But obviously not. I am not sure what to do, thank you.

Suspect you are partly confusing pre-tax and after tax. In you PM account all amounts are without tax; your credit card charges show amounts with tax included.

For autopay, there is no reward until it has been activated; the reward is given only for renewals after activation. You can see what you next payment will be by clicking My Rewards in your self serve account.

If you you would like more clarity post an image of your payment page from self serve with any personal information removed.

Re: payment

geopublic — Wed, 17 Jul 2019 20:11:04 GMT

@AGM wrote:
Hello, when I paid my bill manually using my credit/debit card, I paid $25. Yesterday I signed onto Autopay, also using the same card, $28 was taken.

I am a seniior so $3 is still more than I expected. There was supposed to be a $2 discount for autopay. But obviously not. I am not sure what to do, thank you.

@AGM the $28 charge is $25 plus tax (12%). The $2 will come off your next renewal so you will pay $25 - $2.00 -$2.00 = $21 + tax = $23.52

Re: payment

Bell3 — Thu, 18 Jul 2019 00:34:53 GMT

As other said, your sales tax is 12%, and your phone is registered in BC. Next bill, you will have $4 off and then in future you will have $2 off for auto payment but you will not able to avoid sales taxes.

Re: payment

BrettJarvis — Sun, 09 Aug 2020 20:34:07 GMT

This happened to me this week and it was due to the fact that I had moved and forgotten to update my billing address on my autopay.