topic Re: Reset password in Get Support

Reset password

JPodmore — Wed, 05 Jan 2022 13:20:55 GMT

This is painful,

I am trying to reset my password so I can access my account only I am not receiving the email that is being sent.

Please help, there is no live person to talk to

Re: Reset password

popping — Thu, 05 Dec 2019 17:51:17 GMT

@JPodmore wrote:
This is painful,
I am trying to reset my password so I can access my account only I am not receiving the email that is being sent.
Please help, there is no live person to talk to

Password reset is not working. Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

Re: Reset password

JPodmore — Thu, 05 Dec 2019 18:08:51 GMT

Still going round and round in circles

Robot is asking if I am worried about public mobile shutting down

Re: Reset password

serotoning — Thu, 05 Dec 2019 18:29:58 GMT

I am having the exact same issue :,(

Re: Reset password

dabr — Thu, 05 Dec 2019 18:34:14 GMT

@JPodmoreand @serotoning When chatting to SIMon type in 'rep', then select 'contact us', then 'submit ticket' and follow the rest of the prompts to complete the ticket submission.

Re: Reset password

JPodmore — Thu, 05 Dec 2019 18:55:48 GMT

Mine has been resolved now.

I guess they are really busy.

Re: Reset password

dabr — Thu, 05 Dec 2019 18:57:13 GMT

@JPodmore wrote:
Mine has been resolved now.
I guess they are really busy.

Good to hear:)

Re: Reset password

hairbag1 — Thu, 05 Dec 2019 18:59:33 GMT

@JPodmore wrote:
Mine has been resolved now.
I guess they are really busy.

@JPodmore...glad to hear you got it resolved. How did you get it straight ? Did you use the Simon bot to create a ticket or did you contact a moderator ? Good info to have for future reference. TIA.

Re: Reset password

lingaili — Thu, 05 Dec 2019 19:06:41 GMT

I lost both my account password and security question answer. what can I do?

Thanks

Re: Reset password

dabr — Thu, 05 Dec 2019 19:18:31 GMT

@lingaili wrote:
I lost both my account password and security question answer. what can I do?
Thanks

You'll need to submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in 'rep', select 'contact us', then 'submit ticket' and follow the prompts to complete the ticket sumbission.

Re: Reset password

GinYVR — Thu, 05 Dec 2019 19:18:54 GMT

@lingailiCommuicate with the Moderators by clicking on the lower right hand corner and type in rep.. and hopefully you guys can find a solution.