topic Re: New Activation Yesterday No Account Access in Get Support

New Activation Yesterday No Account Access

K_Rumsey — Wed, 05 Jan 2022 13:20:44 GMT

I activated a SIM yesterday and set up an account. I ported my number successfully and my cell phone is working fine but I cant access my account (credit card has been charged). Password and Username are definitely correct (verified with autocomplete) and even if I try to reset the password it does not recognize my email/username. I have put in a ticket for a password reset but there was no option to provide more detail on my issue. I'm hoping a moderator will see this post and advise as to how I should proceed.

Re: New Activation Yesterday No Account Access

jor123 — Thu, 05 Dec 2019 16:39:21 GMT

I'm not able to reset mine either, getting the error ForgotPassword/OldPasswordNotValidContactAdmin

Re: New Activation Yesterday No Account Access

Luddite — Thu, 05 Dec 2019 16:49:48 GMT

Self serve was wonky for me yesterday too. Found waiting an hour then using a new incognito window was slow but functional.
I was changing several accounts and opened a new window each time.

Re: New Activation Yesterday No Account Access

popping — Thu, 05 Dec 2019 17:49:48 GMT

@K_Rumsey

Did you received a welcome email from PM yesterday?

If not, there may be a typo on your email. Create a moderator support ticket to update your email address using the ? button at the right side bottom corner of this page.

If yes, try to login with your email address and password provided during your activation. Yesterday was a bad day at PM server as everyone were trying to add the free add-ons.

Re: New Activation Yesterday No Account Access

PAULRANG18 — Thu, 05 Dec 2019 17:44:09 GMT

The system was lagging yesterday because of the many attempts to log in and claim the free rewards. I logged in today and had no issues.

Re: New Activation Yesterday No Account Access

K_Rumsey — Thu, 05 Dec 2019 18:33:32 GMT

Thanks but I still cannot login today

Re: New Activation Yesterday No Account Access

K_Rumsey — Thu, 05 Dec 2019 23:32:03 GMT

The problem has been resolved

I had to create another profile

Thanks