topic Re: Can't send picture messaging on iphone 5 in Get Support

Can't send picture messaging on iphone 5

guomao — Wed, 05 Jan 2022 13:20:43 GMT

I can't send out picture messaging on my iphone 5.

My cellular data and MMS messaging were both enabled.

My iMassege was on

I can send picture messaging via iMassege (iphone to iphone), but can not upload picture to cellular message.

Tried to check APN like someone suggested. In Setting>Cellular data option>Cellular data network>only shows: APN isp.mb.com; Username; Password (that's all)

Not showing anything about MMS setting, so I can't check MMS APN etc.

I searched all over Settings, and could not find that MMS APN information. Wondering wether that is the cause for failing to send picture massenging.

Should I do Cellular Data Network>Reset Settings? or Any other suggestions.

Thanks

Re: Can't send picture messaging on iphone 5

ShawnC13 — Wed, 17 Jul 2019 15:03:54 GMT

@guomao wrote:
I can't send out picture messaging on my iphone 5.
My cellular data and MMS messaging were both enabled.
My iMassege was on
I can send picture messaging via iMassege (iphone to iphone), but can not upload picture to cellular message.

Tried to check APN like someone suggested. In Setting>Cellular data option>Cellular data network>only shows: APN isp.mb.com; Username; Password (that's all)
Not showing anything about MMS setting, so I can't check MMS APN etc.

I searched all over Settings, and could not find that MMS APN information. Wondering wether that is the cause for failing to send picture massenging.
Should I do Cellular Data Network>Reset Settings? or Any other suggestions.
Thanks

Early iPhone APN settings cannot be updated manually. You will need to connect to wifi, access http://www.unlockit.co.nz/mobilesettings/ with Safari, then follow the directions there. pasted from @Luddite's quirks thread

Re: Can't send picture messaging on iphone 5

Lieux — Wed, 17 Jul 2019 15:08:52 GMT

@guomao Did you try to disable your wifi before to send MMS with data on?

Re: Can't send picture messaging on iphone 5

Anonymous — Wed, 17 Jul 2019 15:28:15 GMT

@guomao

Are you able to browse the internet?

This thread seems to be a definitive thread on data. Have a read and see if anything helps you.

Re: Can't send picture messaging on iphone 5

guomao — Wed, 17 Jul 2019 15:42:40 GMT

I tried with wifi off, cellular data on. Can't upload picture on to the message. No MMS setting in Cellular Data Network. Text message is fine.

Re: Can't send picture messaging on iphone 5

Lieux — Wed, 17 Jul 2019 15:47:41 GMT

@guomao Did you try with different phone numbers?

Re: Can't send picture messaging on iphone 5

guomao — Wed, 17 Jul 2019 16:22:05 GMT

I tried, not working.

Re: Can't send picture messaging on iphone 5

guomao — Wed, 17 Jul 2019 16:23:59 GMT

Fine to get on internet

Re: Can't send picture messaging on iphone 5

krazykiwi — Wed, 17 Jul 2019 16:26:53 GMT

@guomao wrote:
Fine to get on internet

Do you mean the internet is working with wifi off?

Re: Can't send picture messaging on iphone 5

guomao — Wed, 17 Jul 2019 16:30:02 GMT

My phone is iPhone 5 (iOS 10.3.3). Does it need to do manual unlock?

Re: Can't send picture messaging on iphone 5

Anonymous — Wed, 17 Jul 2019 16:30:46 GMT

@krazykiwi wrote:
@guomao wrote:
Fine to get on internet
Do you mean the internet is working with wifi off?

You're right. I coulda been more clear. Yes...data on - wifi off. Internet?

Re: Can't send picture messaging on iphone 5

Anonymous — Wed, 17 Jul 2019 16:32:17 GMT

@guomao wrote:
My phone is iPhone 5 (iOS 10.3.3). Does it need to do manual unlock?

Did you read through the link I gave you earlier?

This is more of a hands-on, self-serve kinda place. You kinda gotta be able to figure some things out with information provided.

Re: Can't send picture messaging on iphone 5

hairbag1 — Wed, 17 Jul 2019 16:33:46 GMT

Log into My Account and make sure you have data available to you. If you see no data mentioned...you've used it all and will have to either buy an expensive 1GB Add-on for $30 or renew your current plan early.

Re: Can't send picture messaging on iphone 5

Anonymous — Wed, 17 Jul 2019 16:36:19 GMT

@hairbag1 wrote:
Log into My Account and make sure you have data available to you. If you see no data mentioned...you've used it all and will have to either buy an expensive 1GB Add-on for $30 or renew your current plan early.

MMS doesn't need data in the plan or add-on. Data mode just needs to be on.

Re: Can't send picture messaging on iphone 5

ighsaw — Wed, 17 Jul 2019 16:38:13 GMT

I had issues sending pics from my iPhone, I downloaded "Textra" and used that for texting and it worked.

Re: Can't send picture messaging on iphone 5

krazykiwi — Wed, 17 Jul 2019 16:41:09 GMT

@hairbag1 wrote:
Log into My Account and make sure you have data available to you. If you see no data mentioned...you've used it all and will have to either buy an expensive 1GB Add-on for $30 or renew your current plan early.

Whether you have available data or not, they should be able to send MMS as long as cellular data is enabled.

I had a similar problem when activating my daughters iPhone. Was not able to MMS me or my wife. For me resetting network settings worked, for my wife we had to go to the list of message threads and delete all messages to my wife. Restarted the phone and all was good. Make sure you look for all threads to the same person, I believe the issue arose because they had a conversation via my wife’s phone number and a different conversation via my wife’s email address.

Re: Can't send picture messaging on iphone 5

guomao — Wed, 17 Jul 2019 17:08:52 GMT

Yes. Wifi off, data on, internet working.

Re: Can't send picture messaging on iphone 5

Anonymous — Wed, 17 Jul 2019 17:13:36 GMT

@guomao wrote:
Yes. Wifi off, data on, internet working.

Then the post from krazykiwi just above yours has some good suggestions.

Re: Can't send picture messaging on iphone 5

guomao — Wed, 17 Jul 2019 17:23:38 GMT

I have read the link. I understand now that APN found under cellular data network in my iPhone 5 is tethered APN, not iPhone APN. To my iPhone 5, I might not be able to set APN (lower version may be manually unlocked). I still have no clue why every thing works in the phone except sending Picture massage, and can't find cellular data MMS settings.