topic Re: Holiday promotion in Get Support

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Savannahp — Wed, 05 Jan 2022 13:20:31 GMT

hi ju

Re: Holiday promotion

Triguy — Thu, 05 Dec 2019 14:07:23 GMT

Here is a previous thread with instructions.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Holiday-gifta/m-p/460281/highlight/true#M3...

Re: Holiday promotion

Canlan54a — Thu, 05 Dec 2019 14:10:44 GMT

It doesn't so far at least for a number of us...yet another "system glitch" it seems.

Re: Holiday promotion

Anonymous — Thu, 05 Dec 2019 14:13:08 GMT

@Savannahp wrote:
hi just wondering how to apply the Holiday promotion? The 1gb data and free unlimited international calling
I have tried a couple times but I'm not sure how it works

I got them yesterday so maybe they are no longer visible after acquiring. But if not that then I don't see them there either. You're in the right place. Purchase Add-ons and then look for the $0 holiday something or other in the lower blue area and "purchase" them.

Re: Holiday promotion

will13am — Thu, 05 Dec 2019 14:14:21 GMT

@Canlan54a wrote:
It doesn't so far at least for a number of us...yet another "system glitch" it seems.

What do you mean? By now, the promotional offer should have been loaded into everyone's account. You should be able to see the two $0 add-ons available for "purchase".

Re: Holiday promotion

Canlan54a — Thu, 05 Dec 2019 14:17:19 GMT

Yes i do and thats not the problem. Its showing in my account just cant use it. Please see my other thread as well as all the other posts with the same and or similar issues

Re: Holiday promotion

Canlan54a — Thu, 05 Dec 2019 14:19:13 GMT

Already submitted a ticket on the issue last night. No response yet.

Re: Holiday promotion

will13am — Thu, 05 Dec 2019 14:20:17 GMT

@Canlan54a wrote:
Yes i do and thats not the problem. Its showing in my account just cant use it. Please see my other thread as well as all the other posts with the same and or similar issues

Are you saying that you ran out of data or want to make an international call and the add-ons do not work although they are showing in the account?

Re: Holiday promotion

Anonymous — Thu, 05 Dec 2019 14:23:05 GMT

@Canlan54a wrote:
Yes i do and thats not the problem. Its showing in my account just cant use it. Please see my other thread as well as all the other posts with the same and or similar issues

Then that sounds like a different problem from the OP. At least how I interpret it.

Maybe make a new thread so that replies to your problem don't crowd out the OP topic and send unwanted email notifications to the OP (by default).

Re: Holiday promotion

Canlan54a — Thu, 05 Dec 2019 14:23:01 GMT

Please see my other thread 1 gbdata not working for additinal details

Re: Holiday promotion

Canlan54a — Thu, 05 Dec 2019 14:24:54 GMT

Possibly, we'll see

Re: Holiday promotion

Arunpreet — Thu, 05 Dec 2019 18:16:46 GMT

For data you have to activate new plan that is at least $35 an month. For international calling you have to login to your account and go to plans and add ons. When you go down you will see the add on international calling

Re: Holiday promotion

Canlan54a — Thu, 05 Dec 2019 18:20:22 GMT

What you suggest is not the case, the promotion applies to all accounts. It's already showing up on my account...just doesn't work. Also there is another post from someone who has successfully added it to his $10 plan and has it working...please see previous posts in this thread.

Re: Holiday promotion

hairbag1 — Thu, 05 Dec 2019 18:25:14 GMT

@Arunpreet wrote:
For data you have to activate new plan that is at least $35 an month. For international calling you have to login to your account and go to plans and add ons. When you go down you will see the add on international calling

How do I get my free 1GB of data and international calling?

To add these add-ons to your account:

Log into your Self-Serve account
Click “Purchase Add-Ons” in My Data & Add-ons section of Overview tab
Select the Free Holiday Giveaway: $0 1GB Add-on and/or Free Holiday Giveaway: $0 400min INTL Long Distance (incl CA & US). It’s up to you if you want one or both!
Click “Buy Add-Ons” at the bottom of your screen.