topic Re: Self serve password reset issue in Get Support

Self serve password reset issue

Mike22 — Wed, 05 Jan 2022 13:20:16 GMT

The email with the link to reset my password never comes to me. Not in my spam box either.

Re: Self serve password reset issue

dolla18 — Thu, 05 Dec 2019 12:02:55 GMT

Send a PM to a moderator. It may take abit of time.

Re: Self serve password reset issue

Triguy — Thu, 05 Dec 2019 12:27:59 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Self serve password reset issue

MrsMartin — Thu, 05 Dec 2019 12:49:10 GMT

I just had this problem yesterday(dec 3) as well. So I suppose it’s still an ongoing issue

Re: Self serve password reset issue

Torontoguy — Thu, 05 Dec 2019 13:01:45 GMT

Me too here. submitted a ticket, not sure when will get response.