topic Re: Unable to Port My Number in Get Support

Unable to Port My Number

adhanju — Wed, 05 Jan 2022 13:20:13 GMT

Hi,

I switched from Bell to Public Mobile but having issues with my number to be ported. Went to walmart, purchased the sim and have hem sumbit activation request. Then I have to travel abroad without setting up self-serve. Now when I put the sim in my phone, the number is not showing as ported and I got billed by Bell as well. The caller ID on my public mobile is showing some random phone number.

How can I get my number ported.

Thanks

Amar

Re: Unable to Port My Number

cellphoneuser1 — Thu, 05 Dec 2019 06:38:09 GMT

@adhanju sounds like port failed and number was changed after 30 days of port failure. I think Bell is billing because that Bell sim still works.

Re: Unable to Port My Number

adhanju — Thu, 05 Dec 2019 06:42:52 GMT

Bell is showing this account as suspended

Re: Unable to Port My Number

AE_Collector — Thu, 05 Dec 2019 06:46:37 GMT

For non payment to bell or did they collect their monthly charge?

AE_Collector

Re: Unable to Port My Number

geopublic — Thu, 05 Dec 2019 06:50:06 GMT

@adhanju Click here to register your selfserve account.

Once you have your selfserve setup sign in and choose the change number option and setup your port by providing your Bell account number, name on the account and your Bell phone number.

If you are unable to access your selfserve then submit a ticket to PM and ask them to setup the port. To setup a ticket do the following:

If you can't submit a ticket for any reason then

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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