topic Re: Suspended lun3 in Get Support

Suspended lun3

Sharie_25 — Wed, 05 Jan 2022 13:20:11 GMT

I made a payment and my line still suspended

Re: Suspended lun3

RossN — Tue, 16 Jul 2019 19:01:19 GMT

@Sharie_25 try the lost stolen trick in your account or try adding a dollar that sometimes wakes things up

Re: Suspended lun3

RossN — Tue, 16 Jul 2019 19:05:51 GMT

If that doesn't work you may need a moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Suspended lun3

bravo_md — Tue, 16 Jul 2019 19:13:58 GMT

GOOD things come to those who wait. Give the system some time to process your payment.

It'll happen SOON.

Re: Suspended lun3

hairbag1 — Tue, 16 Jul 2019 19:18:43 GMT

Log into My Account...is your plan Active or Suspended. Can you still call ?

Re: Suspended lun3

RossN — Tue, 16 Jul 2019 19:25:43 GMT

@Sharie_25 are you saying you have no service and are suspended or does it just say that?

Re: Suspended lun3

bravo_md — Tue, 16 Jul 2019 19:34:28 GMT

ADD $1 dollar to your account and see what happens. Sometimes that's what is needed to jump start your plan.

Re: Suspended lun3

charlesgo — Tue, 16 Jul 2019 20:25:41 GMT

you can also try processing payment in incognito mode on your browser

Re: Suspended lun3

Sharie_25 — Wed, 17 Jul 2019 03:01:33 GMT

Hi RossN

I miss my payment and done transaction on Jul 12 but my line is still suspended cant make and recieved call. Public Mobile got the payment already.

Re: Suspended lun3

theagent25 — Wed, 17 Jul 2019 03:07:49 GMT

maybe do "change plan" , but apply it immediately, in this scenario I am assuming your payment only goes to your account, but hasn't been debited to a plan.

Re: Suspended lun3

Sharie_25 — Wed, 17 Jul 2019 03:11:03 GMT

Thank you

Re: Suspended lun3

Sharie_25 — Wed, 17 Jul 2019 03:11:34 GMT

Thanks

Re: Suspended lun3

Sharie_25 — Wed, 17 Jul 2019 03:20:58 GMT

Having trouble loging in now. When I call my # it went to voicemail and if i make a call it says I dont have an active plan