topic Re: Data used up in Get Support

Data used up

aneeshbansal — Wed, 05 Jan 2022 13:20:01 GMT

I just noticed that half of my data which is 2.5 gb is used up and its not even 10 days. Normally I do not even use half of my data in one full month.

And I am always in a Wifi covered area.

Is that a glich ?

did anyone else noticed that as well ?

Re: Data used up

sunflowershine — Thu, 05 Dec 2019 03:27:40 GMT

@aneeshbansal If you allow the apps update while using data, that may be the problem. I had it when the first month, I asked the moderator about that. They told me to disable the background apps running in setting.

Re: Data used up

Dunkman — Thu, 05 Dec 2019 03:30:32 GMT

@aneeshbansal

Usually the data counter is accurate, but a few people have mentioned similar issues this evening.... data being used up....

Maybe check your data usage history to see whether it matches your counter....

Re: Data used up

sunflowershine — Thu, 05 Dec 2019 03:34:19 GMT

@aneeshbansal

Here is the steps:

In order for you to have more control over you data usage, we recommend turning off data when is not needed. Also disabling Wi-Fi assist (for iPhone) or Smart network switch (for Android) to avoid the phone connects and jumps automatically from Wi-Fi to data.

It is also recommended to restrict background data to avoid that applications connect automatically to your data and make small updates as soon as you turn it on.

You may consider monitoring your data from the setting of your phone if you have an android (settings-data- set data limit – enter your billing cycle- your data allotment so the phones gives you a breakdown per app) .

You may also consider getting a third party application that will give you a breakdown of the usage per app, so you know what application is using your data or if it is the operating system of your phone.

Re: Data used up

Ed404 — Thu, 05 Dec 2019 03:44:23 GMT

I use this app it's great! It even allows for data control over system apps which use data necessarily.

https://www.netguard.me/

Re: Data used up

alannasonfire — Thu, 05 Dec 2019 03:46:46 GMT

This happened to me .. My wifi at home was having a bad connection and my phone kept switching to data... Not sure if its the case here but worth a try.

Re: Data used up

cindysha — Thu, 05 Dec 2019 04:09:53 GMT

if you are talking about the 1GB Holiday Bonus Data, I have the same problem. Even when the mobile data is off, the 1Gb data still runed out in a few minute. And when I turned on the mobile data, the LTE runs on and off, I have no idea what is going on.

Re: Data used up

Anonymous — Thu, 05 Dec 2019 04:15:14 GMT

@cindysha wrote:
if you are talking about the 1GB Holiday Bonus Data, I have the same problem. Even when the mobile data is off, the 1Gb data still runed out in a few minute. And when I turned on the mobile data, the LTE runs on and off, I have no idea what is going on.

I'm not getting consumption with data off. But yes a whole lot more being consumed from the counter than would otherwise be normal. I turn on data, refresh counter, turn off data...14 or so MB consumed. Something does seem to be wrong.

Re: Data used up

audrar — Thu, 05 Dec 2019 04:25:06 GMT

That happened to me!!!! On about 3 hours I apparently ran through 1.7Gb of data!!!! That has NEVER happened to me before AND I was on wifi and not touching my phone as I was in a meeting. Something fishy is going on!!!

What's even more annoying is I look at my account and it shows I still have that 1.7gb but I have no data access when I turn off my wifi. I'm very annoyed right now!!!!

Re: Data used up

Anonymous — Thu, 05 Dec 2019 04:27:17 GMT

@audrar wrote:
That happened to me!!!! On about 3 hours I apparently ran through 1.7Gb of data!!!! That has NEVER happened to me before AND I was on wifi and not touching my phone as I was in a meeting. Something fishy is going on!!!

What's even more annoying is I look at my account and it shows I still have that 1.7gb but I have no data access when I turn off my wifi. I'm very annoyed right now!!!!!

Do you allow wifi failover to cell data on your phone?

So that 1.7 was out of your plan data?

I don't consume data with data off so I'm getting something different.

Jeez. A lovely gesture from the company and this appears to be becoming a nightmare for them from a PR standpoint.

Re: Data used up

K_The_Grey — Thu, 05 Dec 2019 04:31:52 GMT

Agreed, It was a nice gesture, but something went horribly wrong, and it is a huge deal to many of us to not have data access on our phones.

Re: Data used up

audrar — Thu, 05 Dec 2019 04:35:14 GMT

Re: Data used up

audrar — Thu, 05 Dec 2019 04:37:55 GMT

@Anonymous wrote:
@audrar wrote:
That happened to me!!!! On about 3 hours I apparently ran through 1.7Gb of data!!!! That has NEVER happened to me before AND I was on wifi and not touching my phone as I was in a meeting. Something fishy is going on!!!

What's even more annoying is I look at my account and it shows I still have that 1.7gb but I have no data access when I turn off my wifi. I'm very annoyed right now!!!!!
Do you allow wifi failover to cell data on your phone?
So that 1.7 was out of your plan data?
I don't consume data with data off so I'm getting something different.

Jeez. A lovely gesture from the company and this appears to be becoming a nightmare for them from a PR standpoint.

No I have all those overrides shut off. In 2+ years being on PM I've never gone over my data until today. I had .7gb left on my plan for another week.... Normally no issues with that amount for a week left. Added the extra GB because it was a lovely gesture, and all of a sudden I leave work without any data!!!! And my wifi at work is good. And I wasn't touching my phone and there were no updates running in the background and no apps open to even eat up almost 2gb of data!!!!! I don't get it!!!! This isn't right!

Re: Data used up

audrar — Thu, 05 Dec 2019 04:41:18 GMT

@sunflowershine wrote:
@aneeshbansal
Here is the steps:
In order for you to have more control over you data usage, we recommend turning off data when is not needed. Also disabling Wi-Fi assist (for iPhone) or Smart network switch (for Android) to avoid the phone connects and jumps automatically from Wi-Fi to data.

It is also recommended to restrict background data to avoid that applications connect automatically to your data and make small updates as soon as you turn it on.

You may consider monitoring your data from the setting of your phone if you have an android (settings-data- set data limit – enter your billing cycle- your data allotment so the phones gives you a breakdown per app) .

You may also consider getting a third party application that will give you a breakdown of the usage per app, so you know what application is using your data or if it is the operating system of your phone.

That doesn't account for people using wifi like myself who don't run background apps and have all those settings shut off. Something is seriously wrong. I had no issues before I added the bonus GB and then all of a sudden, WHILE ON WIFI, I blew through 1.7Gb of data. That has NEVER happened before. Something is seriously wrong with PM and not the users.

Re: Data used up

Anonymous — Thu, 05 Dec 2019 04:48:30 GMT

I have my own update. My main line that has the 200mb add-on from quite a while ago plus the summer 1gb gift plus the recent gift...turn on data - it hit the 200mb with the usual 5.293MB buffer. Turn it off and flip in/out of airplane mode it reduces to the actual usage as it has done for me in the past as a test. That's a Samsung S7 running A8.

My "data" line is a Nokia Lumia 635 running Windows Phone 8.1 Update. This is the one that has this rapid data consumption that didn't happen before. For it, the summer gift took over from the previous 5gb promo bucket. But it behaved normally. Now... not.

Re: Data used up

audrar — Thu, 05 Dec 2019 04:55:28 GMT

@CS_Agent really not understanding how my phone data tracking is showing that I've used less that 500Mb since December 1st, the PM system is showing I blew through 1.7Gn in 3 hours while on wifi. WHAT IS GOING ON!?

This image shows my data usage... I'm well below the 1.7gb I still had. I was FINE BEFORE I added the bonus GB and then it all went to **bleep**.

Re: Data used up

hairbag1 — Thu, 05 Dec 2019 05:04:44 GMT

@audrar wrote:
@sunflowershine wrote:
@aneeshbansal
Here is the steps:
In order for you to have more control over you data usage, we recommend turning off data when is not needed. Also disabling Wi-Fi assist (for iPhone) or Smart network switch (for Android) to avoid the phone connects and jumps automatically from Wi-Fi to data.

It is also recommended to restrict background data to avoid that applications connect automatically to your data and make small updates as soon as you turn it on.

You may consider monitoring your data from the setting of your phone if you have an android (settings-data- set data limit – enter your billing cycle- your data allotment so the phones gives you a breakdown per app) .

You may also consider getting a third party application that will give you a breakdown of the usage per app, so you know what application is using your data or if it is the operating system of your phone.
That doesn't account for people using wifi like myself who don't run background apps and have all those settings shut off. Something is seriously wrong. I had no issues before I added the bonus GB and then all of a sudden, WHILE ON WIFI, I blew through 1.7Gb of data. That has NEVER happened before. Something is seriously wrong with PM and not the users.

Click the ? in lower right side of page to start process of moderator intervention. Type "contact a human'..then follow instruction.

Re: Data used up

AE_Collector — Thu, 05 Dec 2019 14:10:13 GMT

@audrar

I am not following you. You say you went through 1.7Gb today and data is gone. Yet you have almost all of today's 1Gb bonus available per your screen shot and quite a lot of the previous 1Gb bonus data. Your usage chart shows only 4xx Mb used from Dec1 with more of that used on the 1st and 2nd than the 3rd and 4th yet you attribute it to adding the 1Gb today. Guess I am just not understanding it.

AE_Collector

Re: Data used up

darlicious — Thu, 05 Dec 2019 07:24:50 GMT

@AE_Collector My data tracker in my phone doesn't come close to what my account usage says. The usage makes no sense. Ironic that everyone is using up their data without using it. I can use my rbc promo data but the rest of my plan...calling, texting and plan data is inaccessible. As are the moderators apparently....i thought Simon was supposed to prioritize service tickets based on the issue.....but it doesn't seem anyone with no service after renewal is getting any service from the moderators.

Re: Data used up

Karyathena — Thu, 05 Dec 2019 08:39:51 GMT

Hi there, I wondered how you are tracking your data? In your phone under data usage, or on the public mobile account page? I find the public account page very vague, does it mean since your monthly start date? It doesn’t list any dates just data used.

is there anyway to track daily usage?

Thanks