topic Re: activation failed, credit card wrong in Get Support

activation failed, credit card wrong

prill369 — Tue, 04 Jan 2022 18:01:00 GMT

tried activating my SIM, but I entered something wrong on the credit card info.

i cant sign in, i never got an email varification, and when i try to activate the SIM it says its invalid

now im stuck, how do i make the payment and get into the account?

Re: activation failed, credit card wrong

McLaren — Fri, 09 Sep 2016 01:06:51 GMT

You'll have to wait till the morning when one of the moderators are in to correct the credit card info. @Shazia_K and @Mary_M

Re: activation failed, credit card wrong

Mary_M — Fri, 09 Sep 2016 13:41:48 GMT

Good morning @prill369

Welcome to Public Mobile!

I'm sorry to hear about this, I will send you a private message with more details. Please look out for my message 🙂

Cheers,

Mary

Re: activation failed, credit card wrong

channabelles — Wed, 07 Mar 2018 19:54:25 GMT

Hi,

I tried activating my SIM, but I entered something wrong on the credit card info and I can no longer re-enter the information to activate the card.

How do I activate the SIM card?

Thank you!

Re: activation failed, credit card wrong

matbasm — Wed, 07 Mar 2018 20:03:28 GMT

@channabelles, try clearing your browsers cache, and running the browser in privacy /incognito mode. Can also try another browser in privacy / incognito mode.

Re: activation failed, credit card wrong

channabelles — Wed, 07 Mar 2018 20:26:53 GMT

@matbasm We tried activating it from another computer, and it said the SIM card number was used by another active session.

Re: activation failed, credit card wrong

matbasm — Wed, 07 Mar 2018 20:30:46 GMT

@channabelles, the other previous session must still be alive on the server. It should time out eventually, at which point you can try again. The thing is we don't know how long it will take. Best bet is to send a private message to the moderator team and ask them to do your activation. Click here to send them a private message.
Information regarding the moderators team can be found by following this link.