topic Re: How to unsuspend account in Get Support

How to unsuspend account

Vollmar — Wed, 05 Jan 2022 13:19:48 GMT

I changed my auto pay to new card...then it didn't take out the money..I topped up the account...but how do I get it suspended?

Re: How to unsuspend account

Vollmar — Tue, 16 Jul 2019 02:30:08 GMT

Ow do I get it unsuspended

Re: How to unsuspend account

bravo_md — Tue, 16 Jul 2019 02:37:44 GMT

In your selfserve account, is the statis ACTIVE or not? The payment may have gone thru by now.

Re: How to unsuspend account

geopublic — Tue, 16 Jul 2019 02:36:15 GMT

@Vollmar wrote:
I changed my auto pay to new card...then it didn't take out the money..I topped up the account...but how do I get it suspended?

@Vollmar Login to your account and hit the reactivate button and then restart your phone. If it still doesn't work try the lost/stolen reset trick.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

Re: How to unsuspend account

Vollmar — Tue, 16 Jul 2019 02:58:53 GMT

I hit reactivate and it gives message to make payment within 90 days...I have $10 in plus sitting there and it won't take money from my account...is it because it's a visa debit card?

Re: How to unsuspend account

GinYVR — Tue, 16 Jul 2019 03:07:12 GMT

@VollmarTry manually add enough money for your plan -$10 then activate again.

Re: How to unsuspend account

cavemantoronto — Tue, 16 Jul 2019 05:44:15 GMT

@Vollmar wrote:
I changed my auto pay to new card...then it didn't take out the money..I topped up the account...but how do I get it suspended?

If lost/stolen and making extra payment didn't work, send message to Moderator_Team to have them look. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to unsuspend account

Bubbly100 — Tue, 16 Jul 2019 06:38:13 GMT

Make sure to pay any remaining balance on your account if there is any. Good luck!

Re: How to unsuspend account

computergeek541 — Tue, 16 Jul 2019 07:55:29 GMT

@Bubbly100 wrote:
Make sure to pay any remaining balance on your account if there is any. Good luck!

@Vollmar has stated that the top up has already been made. I see this thread as being more of as an "I paid, so why am I still suspended".

Re: How to unsuspend account

LovesToPM — Tue, 16 Jul 2019 11:43:04 GMT

@Vollmar wrote:
I hit reactivate and it gives message to make payment within 90 days...I have $10 in plus sitting there and it won't take money from my account...is it because it's a visa debit card?

Once the funds are put into your account, the source (credit card, voucher) wouldn't matter.

Which plan do you have and what is the amount owing? Do you have enough in Available Funds to pay the balance? If yes, try hitting Reactivate.

If you get weird results, try clearing your cache, logout and try again with incognito mode.

If problem presists, would you mind psoting picture of your Overview screen (without your personal details)

Re: How to unsuspend account

franchesca — Tue, 16 Jul 2019 15:59:27 GMT

I had similiar issue. I had enough in account but did phone did not activate. So I added ONE dollar payment. Then phone immediately was recativated, no delay time.