topic Re: Error activating SIM in Get Support

Error activating SIM

hamzasiad — Wed, 05 Jan 2022 13:19:39 GMT

I setted up everything and paid the amount, but when it was activating, it gave me an error and I was still charged but now when I got to log in I can't and when I try activating the SIM again, it talls me the SIM is INVALID. Please help!

Re: Error activating SIM

RossN — Tue, 16 Jul 2019 00:39:31 GMT

@hamzasiad hi did you check sim in your phone do you have service

Re: Error activating SIM

Dunkman — Tue, 16 Jul 2019 00:40:17 GMT

@hamzasiad

Try putting the SIM card in your phone. Sometimes the activation did go through.

If you were charged and the SIM card does not work, do not try activating again since you may be charged again. You may need to contact moderator for assistance.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error activating SIM

hamzasiad — Tue, 16 Jul 2019 00:47:21 GMT

Cannot recieve calls, guessing porting takes a while? Also thank you

Re: Error activating SIM

RossN — Tue, 16 Jul 2019 00:49:21 GMT

@hamzasiad i hope that means your phone is working yes porting takes awhile sometimes

Re: Error activating SIM

Dunkman — Tue, 16 Jul 2019 00:49:11 GMT

@hamzasiad

Porting from other mobile companies take a few hours at the most Landlines and VOIP lines can take several days.

You could put your old SIM card into your phone. Once that SIM card stops working, then your port should be completed.

Re: Error activating SIM

hamzasiad — Tue, 16 Jul 2019 00:50:52 GMT

Yes my phone is working, Thank you

Re: Error activating SIM

RossN — Tue, 16 Jul 2019 00:52:55 GMT

@hamzasiad don't forget to set up a self serve account if you haven't already