topic Re: Cancel Sim Card order in Get Support

Cancel Sim Card order

MarcoD — Wed, 05 Jan 2022 13:19:22 GMT

Hello

Had trouble with my billing address when purchasing a sim card online and was charged twice.
How do I cancel one of the transactions?

Is there a number we can call someone?

Re: Cancel Sim Card order

GinYVR — Wed, 04 Dec 2019 23:05:03 GMT

@MarcoDPublic Mobile has no call center, but you can contact the moderators by clicking on the lower right hand corner and chat with SIMon, then type rep.

However if you purchase directly from Public Mobile, the purchase and delivery service is actually farmed out to Shopify, because of the short time between order and fufilment and there is no returns for SIM cards you are likely just end up with an extra.

Re: Cancel Sim Card order

geopublic — Thu, 05 Dec 2019 00:12:11 GMT

@MarcoD wrote:
Hello
Had trouble with my billing address when purchasing a sim card online and was charged twice.
How do I cancel one of the transactions?
Is there a number we can call someone?

@MarcoD Submit a ticket to PM and include the order number that you want to cancel. To submit a ticket do the following:

Re: Cancel Sim Card order

thegreatSavaage — Fri, 06 Dec 2019 19:29:53 GMT

call the guys you bought the sim from they should be able to help you out

Re: Cancel Sim Card order

computergeek541 — Sat, 07 Dec 2019 06:30:00 GMT

@thegreatSavaage wrote:
call the guys you bought the sim from they should be able to help you out

There is no phone number to call at Public Mobile.