topic Re: Failed activation request in Get Support

Failed activation request

indence — Tue, 04 Jan 2022 18:00:53 GMT

Hi everyone,

I just tried to activate my Public Mobile SIM card, and on the summary page it said the request failed and I should ask here. Well, here I am.

The credit card I used got charged, but if I put the SIM in it says cellular data can't be activated. I didn't receive a verification email and if I try to log in into the self-serve account or try creating one, I get error messages.

Can someone help? Really frustrated :(. Thanks,

Eike

Re: Failed activation request

Shazia_K — Wed, 07 Sep 2016 19:42:44 GMT

Hello @indence,

I'm so sorry about this,

Can you please send me a private message with your Public Mobile SIM card # and the email address used while activating your SIM card.

Thanks,

Shazia

Re: Failed activation request

Shazia_K — Wed, 07 Sep 2016 19:49:52 GMT

@indence,

Thanks for sending the info 🙂 what plan were you looking to activate? the cost must be $30 or less as this is the amount charged.

Re: Failed activation request

indence — Wed, 07 Sep 2016 19:54:10 GMT

It was 30 days, no talk, no text, 1 GB.

Re: Failed activation request

Shazia_K — Wed, 07 Sep 2016 19:56:36 GMT

@indence,

Awesome! can you test out the SIM card in your phone? try rebooting if already in the phone.

Please also create your self-serve account here https://selfserve.publicmobile.ca/self-registration/

Let us know how it goes 🙂

Thanks,

Shazia

Re: Failed activation request

indence — Wed, 07 Sep 2016 20:05:22 GMT

SIM card is still not working, reboot didn't help. Verification mail is not arriving either.

Re: Failed activation request

Shazia_K — Wed, 07 Sep 2016 20:07:44 GMT

@indence,

do you get Public Mobile network on your phone? are your APN settings set to Public Mobile? what phone are you using? is it unlocked?

Re: Failed activation request

indence — Wed, 07 Sep 2016 20:11:14 GMT

Yes, I do get Public and LTE.

I can't access all my APN settings, for some reason I only see the one for tethering.

It's an iPhone 5s, and yes, it's unlocked.

I'm pretty sure the error must be on PM's side, cause my girlfriend activated her PM sim on an identical phone five minutes after, didn't get the message and it works now. She even used the same Credit Card.

Re: Failed activation request

indence — Wed, 07 Sep 2016 20:13:46 GMT

Whoops, accidentally accepted my own answer as solution, sorry.

Also, another reason for an error that's got nothing to do with my phone but rather your database is that I still didn't get the verification email :(.

Re: Failed activation request

Shazia_K — Wed, 07 Sep 2016 20:24:32 GMT

@indence,

Can you manually change the APN settings? I think you would need to factory reset your phone.

You won't get the verification email as I didn't send one.

Re: Failed activation request

indence — Wed, 07 Sep 2016 20:37:51 GMT

Sorry, but I'm not going to factory reset my phone. It's not brand new, and I don't want to have to set it all up again. Also, on my girlfriend's phone, she can't change the settings and it works just fine.

Re: Failed activation request

Shazia_K — Wed, 07 Sep 2016 20:39:25 GMT

@indence,

before the factory reset, you can save your backup on itunes and set the phone with the back up afterwards.

Re: Failed activation request

indence — Wed, 07 Sep 2016 20:42:23 GMT

I know, and I do that on a regular basis, but it will take time that I don't want to invest.

Also, I've changed providers a few times now, and it's never been this much of a hassle. I surely won't tinker with my phone which has practically got my whole life on it.

Please try and fix whatever went wrong during the process.

Re: Failed activation request

indence — Wed, 07 Sep 2016 20:44:55 GMT

Also, did you read what I wrote about my girlfriend's identical phone? It works just fine even though she can't access the APN settings, but it doesn't for me.