topic Re: Messaging problems in Get Support

Messaging problems

M_brownie — Wed, 05 Jan 2022 13:19:04 GMT

Hello!

I am having issues receiving messages. Now I can still send them, which is weird, but I cannot see what the other person has sent!

Help would be appricaited!

Re: Messaging problems

jor123 — Wed, 04 Dec 2019 21:09:41 GMT

Your best bet is to open a support ticket with the moderators.

Re: Messaging problems

computergeek541 — Wed, 04 Dec 2019 21:11:02 GMT

@M_brownie wrote:
Hello!
I am having issues receiving messages. Now I can still send them, which is weird, but I cannot see what the other person has sent!
Help would be appricaited!

A few questions: Did you recently ask for a phone number to be transfered in? And: Are you also have difficulties receiving phone calls?

Re: Messaging problems

M_brownie — Wed, 04 Dec 2019 21:11:16 GMT

Jor123,

Thanks for the advise!

How would I do that?

Re: Messaging problems

computergeek541 — Wed, 04 Dec 2019 21:12:46 GMT

@M_brownie wrote:
Jor123,
Thanks for the advise!
How would I do that?

You can go to https://publicmobile.ca.ada.support/chat/ and type in "rep".

Re: Messaging problems

M_brownie — Wed, 04 Dec 2019 21:13:05 GMT

No I haven't! 🙂 and my phone is still getting call just fine!

Re: Messaging problems

geopublic — Wed, 04 Dec 2019 21:13:34 GMT

Re: Messaging problems

M_brownie — Wed, 04 Dec 2019 21:14:02 GMT

Alright, I'll try that. 🙂 Thank you!

Re: Messaging problems

computergeek541 — Wed, 04 Dec 2019 21:15:16 GMT

@M_brownie wrote:
No I haven't! 🙂 and my phone is still getting call just fine!

One troubleshooting step would be to send a text message to yourself using that same phone/same phone number. If you receive that text message, there's a good possiblity that there could be an issue with the other carrier. The other possiblility would be that some contacts could have been accidently blocked. Also, if you're using Google's Android Messages, check the Archive section to see if some of your messages may have been hidden in there.

Re: Messaging problems

ShawnC13 — Wed, 04 Dec 2019 21:16:45 GMT

@M_brownie wrote:
Hello!
I am having issues receiving messages. Now I can still send them, which is weird, but I cannot see what the other person has sent!
Help would be appricaited!

@M_brownie have you recently returned from the US or have recently purchased the US roaming add-on? There has been a known issue were you lose the ability to receive texts when that add-on expires

Re: Messaging problems

M_brownie — Wed, 04 Dec 2019 21:24:56 GMT

Yes, actually! i recently returned for the States and my roaming add-on just expired yesterday.

Re: Messaging problems

ShawnC13 — Wed, 04 Dec 2019 21:38:08 GMT

@M_brownie wrote:
Yes, actually! i recently returned for the States and my roaming add-on just expired yesterday.

It is a known issue on some accounts. I have had this happen to me 3 times. It will usually self resolve in 24 hours, but you can also create a trouble ticket to have the moderators look into it for you. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Messaging problems

M_brownie — Wed, 04 Dec 2019 21:40:14 GMT

Thank you for the help! I've submited a ticket but I may as well wait out the 24 hours and see if anything has improved by then!

Thanks again!