topic Re: SIM Card All of a Sudden says Unregistered in Get Support

SIM Card All of a Sudden says Unregistered

Aljanes — Wed, 05 Jan 2022 13:18:43 GMT

Hi. My SIM card all of a sudden says unregistered when it was working perfectly seconds before. I've been with PM for about 2 years without any issues. My phone is fairly new (it's an S9) and I can't understand how it would be an issue with my phone. I have tried reseating the SIM card multiple times and also turniing it off and on again. I have done the reporting it stolen trick to re-register but that didn't work either. Any suggestions? I do not have a phone that I can try the card in, I will have to wait to borrow someones. Thanks for any help.

Re: SIM Card All of a Sudden says Unregistered

bravo_md — Sat, 13 Jul 2019 22:24:19 GMT

Just wait awhile and try rebooting the phone a liffle later. System may reset itself after awhile.

Re: SIM Card All of a Sudden says Unregistered

GinYVR — Sat, 13 Jul 2019 22:25:13 GMT

@AljanesCan you log into your selfserve account or 611 and access your voicemail etc while you are down?

Re: SIM Card All of a Sudden says Unregistered

Aljanes — Sat, 13 Jul 2019 22:31:28 GMT

I can login to my account and it says everything is fine and my account is active.

Re: SIM Card All of a Sudden says Unregistered

Aljanes — Sat, 13 Jul 2019 22:33:29 GMT

Selfserve account works but when I try 611 is says "unregistered on network".

Re: SIM Card All of a Sudden says Unregistered

Dunkman — Sat, 13 Jul 2019 22:36:30 GMT

@Aljanes

Maybe check your SIM card number (the last 4 digits anyways) in your self service account. Make sure that it partially matches your SIM card.

Another trick is to manually load $1 into your account. That also seems to reset your plan sometimes.

Re: SIM Card All of a Sudden says Unregistered

GinYVR — Sat, 13 Jul 2019 22:39:21 GMT

@AljanesTo elaborate to what @Dunkman had said, the last 4 digit of your SIM card should match what's in selfserve (see below)

Also does the Plan on the front page of your seflserve profile say you are Active?

HOW TO CHANGE YOUR SIM CARD #

Re: SIM Card All of a Sudden says Unregistered

Aljanes — Sat, 13 Jul 2019 22:45:34 GMT

It matches and my account says "Active". I just got "Selected Network (Public Mobile) not available" on my phone.

Re: SIM Card All of a Sudden says Unregistered

GinYVR — Sat, 13 Jul 2019 22:48:41 GMT

@AljanesDid you purchase your phone second hand?

Re: SIM Card All of a Sudden says Unregistered

Aljanes — Sat, 13 Jul 2019 22:49:38 GMT

Yes but I've been using it on this network for about 7 months with no issues.

Re: SIM Card All of a Sudden says Unregistered

geopublic — Sat, 13 Jul 2019 22:49:50 GMT

@Aljanes wrote:
Hi. My SIM card all of a sudden says unregistered when it was working perfectly seconds before. I've been with PM for about 2 years without any issues. My phone is fairly new (it's an S9) and I can't understand how it would be an issue with my phone. I have tried reseating the SIM card multiple times and also turniing it off and on again. I have done the reporting it stolen trick to re-register but that didn't work either. Any suggestions? I do not have a phone that I can try the card in, I will have to wait to borrow someones. Thanks for any help.

@Aljanes The first thing to do is to change the password of your selfserve account. Then notify PM to check your account asap.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: SIM Card All of a Sudden says Unregistered

GinYVR — Sat, 13 Jul 2019 22:53:10 GMT

@AljanesI am sorry to inform you but I think the previous owner has probably lapsed on his/her payment and your phone is being blacklisted in North America. It is generally a bad idea to buy a second hand phone privately because a lot of people take those phone as lease and lapse on payment after getting the cash from the buyer.

Re: SIM Card All of a Sudden says Unregistered

Aljanes — Sat, 13 Jul 2019 22:53:50 GMT

Thank you. Just sent them a private message will change my password now.

Re: SIM Card All of a Sudden says Unregistered

GinYVR — Sat, 13 Jul 2019 22:55:48 GMT

@geopublicSince @Aljanes SIM card matches what's on her file and her password and account is active, I am not sure why you want her to contact the moderators.

It is more likely that her phone has been black listed which is out of Public Mobile's help anyways.

@geopublic wrote:
@Aljanes wrote:
Hi. My SIM card all of a sudden says unregistered when it was working perfectly seconds before. I've been with PM for about 2 years without any issues. My phone is fairly new (it's an S9) and I can't understand how it would be an issue with my phone. I have tried reseating the SIM card multiple times and also turniing it off and on again. I have done the reporting it stolen trick to re-register but that didn't work either. Any suggestions? I do not have a phone that I can try the card in, I will have to wait to borrow someones. Thanks for any help.
@Aljanes The first thing to do is to change the password of your selfserve account. Then notify PM to check your account asap.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.
Note: Moderator Hours are subject to change, but you can always find the current times here
Please note that account verification may be required when contacting the Moderator Team

Re: SIM Card All of a Sudden says Unregistered

Aljanes — Sat, 13 Jul 2019 23:03:10 GMT

I don't think thats possible as it came directly from Bell as a phone return and that's where I got it.

Re: SIM Card All of a Sudden says Unregistered

GinYVR — Sat, 13 Jul 2019 23:07:01 GMT

@Aljanes As I have alluded earlier in the thread the sure fire way is to swap the SIM card with another phone. If the SIM card works (from what you described, it sounds like all the account settings are correct).. then it is the phone's problem. You will need to contact Bell to figure it out.

Re: SIM Card All of a Sudden says Unregistered

Aljanes — Sat, 13 Jul 2019 23:09:31 GMT

Ok. Thank you!

Re: SIM Card All of a Sudden says Unregistered

geopublic — Sat, 13 Jul 2019 23:18:25 GMT

@Aljanes wrote:
I don't think thats possible as it came directly from Bell as a phone return and that's where I got it.

@Aljanes What happens when you call you number from another phone?

Re: SIM Card All of a Sudden says Unregistered

Aljanes — Sat, 13 Jul 2019 23:26:44 GMT

An automated female voice saying to leave a message.

Re: SIM Card All of a Sudden says Unregistered

geopublic — Sat, 13 Jul 2019 23:37:46 GMT

@Aljanes wrote:
An automated female voice saying to leave a message.

@Aljanes Is that your voicemail?