topic Re: Unable to Access self serve in Get Support

Unable to Access self serve

Pythontowing — Wed, 05 Jan 2022 13:18:40 GMT

Unable to figure out which email was used for registration... When using "reset password.." it's unable to find an account with the specified email... Can a moderator please help.

Re: Unable to Access self serve

Purplepan — Wed, 04 Dec 2019 19:00:18 GMT

Moderators don't frequent threads, you'll need to submit a request. Start off by hitting the ? icon on the bottom right hand corner of the screen and follow the steps.

And in the meantime, you can try contacting *611 on your phone if you need to check your account.

Good luck!

Re: Unable to Access self serve

jor123 — Wed, 04 Dec 2019 19:03:08 GMT

You won't be able to log in to it anyway, it's been down for an hour now it seems. This just isn't good enough.

Re: Unable to Access self serve

Pythontowing — Wed, 04 Dec 2019 19:04:56 GMT

Thank you both for your replies, I haven't been able to log in for months so it's not a temporary issue.

Re: Unable to Access self serve

jor123 — Wed, 04 Dec 2019 19:06:16 GMT

Probably opening a ticket then would be your best bet.

Re: Unable to Access self serve

CT024 — Wed, 04 Dec 2019 19:08:55 GMT

Does this happen often?

Re: Unable to Access self serve

iPhoneUser — Wed, 04 Dec 2019 19:11:19 GMT

I don't think a ticket is needed!!!! I cannot logon to My Account from iPad or Macbook. Have tried several times this morning. Is there a super sale on something??

Re: Unable to Access self serve

Caveman — Wed, 04 Dec 2019 19:13:24 GMT

I've submitted a ticket. At a minimum, there really should be a proper error message letting the user know that the error has been acknowledged at that the Public Mobile software team will be actively working on the issue. Ideally, it should say when the issue was first noted and what the ETA is, perhaps even with an email/SMS entry to be notified when the issue is fixed.

Re: Unable to Access self serve

jor123 — Wed, 04 Dec 2019 19:14:02 GMT

You would think - better communication would save a lot of problems with PM.

Re: Unable to Access self serve

iPhoneUser — Wed, 04 Dec 2019 19:14:38 GMT

yup.....read here. The portal is plugged. They are having a sale.

https://productioncommunity.publicmobile.ca/t5/Announcements/Free-Gifts-for-All-During-our-More-is-Merrier-Campaign/m-p/460064