topic Re: i cant receive or send texts or calls, or access my VM. in Get Support

i cant receive or send texts or calls, or access my VM.

mustang66kd — Wed, 05 Jan 2022 13:18:25 GMT

Suddenly I cant send/receive texts or calls. Nothing has changed about my plan (been here since Aug) it tells me i dont have an active long distance plan!?? help!!

Re: i cant receive or send texts or calls, or access my VM.

totalUser — Wed, 04 Dec 2019 17:25:09 GMT

When is your renewal?

What is your status when you login?

Are you on autopay? What is your account balance? What does your payment history say?

What plan are you on?

Is your data working? If yes try using textNow until you resolve the issue (don't forget to restrict background data)

Re: i cant receive or send texts or calls, or access my VM.

Triguy — Wed, 04 Dec 2019 17:23:32 GMT

When you log into your account - what is the status ?

If you have a limited plan - do you see any minutes/texts under data and add-ons ?

Have you rebooted your phone ?

Re: i cant receive or send texts or calls, or access my VM.

mustang66kd — Wed, 04 Dec 2019 17:28:25 GMT

hi my plan says active, i have unlimited talk time data is working i rebooted my phone

Re: i cant receive or send texts or calls, or access my VM.

hairbag1 — Wed, 04 Dec 2019 17:35:51 GMT

@mustang66kd....Try cycling phone off/on again.

Re: i cant receive or send texts or calls, or access my VM.

Triguy — Wed, 04 Dec 2019 17:31:52 GMT

You could try the following but there is the potential to lose any rewards. Try the lost/stolen feature. You could potentially lose any rewards. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. Also try adding a $1 payment. if you still have problems then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: i cant receive or send texts or calls, or access my VM.

mustang66kd — Wed, 04 Dec 2019 17:33:06 GMT

i joined in aug yes on autopay acct says active acct baalnce says $20 plan is 40.montly data is working

Re: i cant receive or send texts or calls, or access my VM.

darlicious — Wed, 04 Dec 2019 17:35:09 GMT

@mustang66kd Was your renewal last night?

Re: i cant receive or send texts or calls, or access my VM.

mustang66kd — Wed, 04 Dec 2019 17:39:22 GMT

hmmmm maybe..i think i recall a text telling me that it was...i have autopay so i just disregard those texts

Re: i cant receive or send texts or calls, or access my VM.

darlicious — Wed, 04 Dec 2019 17:55:09 GMT

@mustang66kdDo you have a data add on in/on your account or just plan data? Seems like you are having the same issue as me. But my plan data doesnt work (nor calls or texts) but my add on data is getting used. Make sure you submit a service ticket to the moderators via Simon (?) explaining your issue. Only they can fix this. Starting to think this may be a more widespread issue than initially thought. Maybe @Tiana_V or @Alan_K should be looking into this....

Re: i cant receive or send texts or calls, or access my VM.

mustang66kd — Wed, 04 Dec 2019 17:56:54 GMT

i did submit a ticket...waiting patiently......weird thing is i just got a text from public mobile about some holiday give away or something i was all excited for a minute thinking my texting was fixed...but no my bf is with pm and his is fine

Re: i cant receive or send texts or calls, or access my VM.

mustang66kd — Wed, 04 Dec 2019 17:57:52 GMT

i have 5 gb of data..

Re: i cant receive or send texts or calls, or access my VM.

darlicious — Wed, 04 Dec 2019 18:02:08 GMT

@mustang66kd Me too...got a text saying my rewards were applied. That text is about the free goodies public mobile just gave us. Check the announcements about that. But like me you probably can't add them til they fix your account.

Do you have a data add on? Like the bonus one we got in August? If so you are probably using it rather than plan data. Ask for it to be restored to its original value when you chat with the moderator. If that is the case.

Re: i cant receive or send texts or calls, or access my VM.

mustang66kd — Wed, 04 Dec 2019 18:12:23 GMT

ohhh i get what you mean, yes i have bonus data, 1 gb and another 5 gb sitting there...any idea how long it takes them to respond to a request?

Re: i cant receive or send texts or calls, or access my VM.

mustang66kd — Wed, 04 Dec 2019 18:18:15 GMT

and now it wont let me log in to my self service account!!

Re: i cant receive or send texts or calls, or access my VM.

darlicious — Wed, 04 Dec 2019 18:19:41 GMT

@mustang66kd Log into your account and see if that's the data that's getting used. Lately the response time has been a couple hours. But something weird is going on today....even submitting tickets a messaging them has been problematic today...at least for me. I'm usually helping not asking for it and I'm encountering issues I haven't seen before. So something is up...so I would say it could be back up to 24-=48 hours again. I hope not but since they havent gotten back to you since yesterday...its looks worrisome. Send another reply to their message...maybe that will draw attention to your service ticket again.

Re: i cant receive or send texts or calls, or access my VM.

darlicious — Wed, 04 Dec 2019 18:37:10 GMT

@mustang66kd Yep the site is getting overwhelmed by everyone trying to add their freebies.

Re: i cant receive or send texts or calls, or access my VM.

mustang66kd — Wed, 04 Dec 2019 19:16:10 GMT

thanks soooo frustrating...i cant even log in