topic Re: Dropped calls yesterday in Get Support

Dropped calls yesterday

mh1983 — Wed, 05 Jan 2022 13:18:14 GMT

Hi. Service has been stable since the dropped calls issue in May. However, the issue returned yesterday for me (am in downtown Kingston). Two calls dropped.

Both calls had the same length: roughly 53 minutes. One was in the morning, one in the evening.

Reported to mods, but wondering if others are experiencing this issue on longer calls or any calls in particular? TIA!

Re: Dropped calls yesterday

will13am — Fri, 12 Jul 2019 18:05:28 GMT

I don't live in Kingston, but in my locale, there has been no issues with dropped calls.

Re: Dropped calls yesterday

LovesToPM — Fri, 12 Jul 2019 18:52:14 GMT

Glad you're making use of your unlimited calling plan.

I have no issues with dropped calls here, but my longest call recently was 30 minutes.

Re: Dropped calls yesterday

geopublic — Fri, 12 Jul 2019 19:14:55 GMT

@mh1983 wrote:
Hi. Service has been stable since the dropped calls issue in May. However, the issue returned yesterday for me (am in downtown Kingston). Two calls dropped.

Both calls had the same length: roughly 53 minutes. One was in the morning, one in the evening.

Reported to mods, but wondering if others are experiencing this issue on longer calls or any calls in particular? TIA!

@mh1983 No drop calls here either. You did the right thing and notified the Moderator because if there is an issue with your account they should be able to reset it from their end.

Re: Dropped calls yesterday

TS31 — Sat, 17 Aug 2019 11:19:03 GMT

I've had two dropped calls this week early in the conservation.

Re: Dropped calls yesterday

chukdefatey — Sat, 17 Aug 2019 11:39:13 GMT

@TS31 wrote:
I've had two dropped calls this week early in the conservation.

How do you know it was your end that dropped the call? It could very well be the other party that dropped the call therefore your call dropped too.

Re: Dropped calls yesterday

tsparkle21 — Sat, 17 Aug 2019 12:23:12 GMT

Were you or the person you are conversing with in transit? You or the other person may just have hit a dead or weak spot. It also might be the other person’s signal instead of yours. I have not been on PM that long at all, but we have several phones on different carriers and PM always has the strongest signal, and no dropped calls so far.

Re: Dropped calls yesterday

jor123 — Sat, 17 Aug 2019 12:53:06 GMT

This has happened to me a few times on longer calls (my signal strength was fine), but I didn't think too much of it at the time. May be more of a widespread issue?

Re: Dropped calls yesterday

TS31 — Sat, 17 Aug 2019 13:25:32 GMT

While this is possable, everytime I call back after a call drop I always ask the person on the other end if they are having issues and the answer is normally no or they were in a known dead spot. Futher, I moved 3 phones to PM and they are all dropping calls since the move.

Re: Dropped calls yesterday

TS31 — Sat, 17 Aug 2019 13:27:09 GMT

No one was in transit. In fact, one person was only about 100M away and both of us had great signal strengh.

Re: Dropped calls yesterday

jor123 — Sat, 17 Aug 2019 13:32:18 GMT

I had strong signal strength as well when my call dropped, and the other person was on a reliable landline.

Re: Dropped calls yesterday

Danitup — Sat, 17 Aug 2019 13:38:50 GMT

Did you do a recent plan change.. or was it local calling or Canada to US.

Re: Dropped calls yesterday

jor123 — Sat, 17 Aug 2019 13:42:11 GMT

Don't think a plan change would affect anything would it?

Re: Dropped calls yesterday

TS31 — Sat, 17 Aug 2019 13:42:30 GMT

I have never changed my plan since moving to PM ($40 plan). Calls are local and Canada wide, never to the US.

Re: Dropped calls yesterday

Danitup — Sat, 17 Aug 2019 13:44:17 GMT

I had this same issue when I did a plan change and added unlimited US calling plan.. But calls were getting dropped both local and US calling.

I changed back my plan and issues were fix. Would be nice to see if this is comon and is there a fix for this.

Re: Dropped calls yesterday

jor123 — Sat, 17 Aug 2019 13:49:56 GMT

That's odd - I wonder what sort of glitch would cause that sort of issue with a plan change?

Re: Dropped calls yesterday

Danitup — Sat, 17 Aug 2019 13:52:15 GMT

Could have been just a one of situation.. But would be nice to know.

Re: Dropped calls yesterday

Bleu7 — Sat, 17 Aug 2019 23:33:31 GMT

Same dropped calls for weeks in Montreal with a strong signal. Roughly with the same length also.

@mh1983 wrote:
Hi. Service has been stable since the dropped calls issue in May. However, the issue returned yesterday for me (am in downtown Kingston). Two calls dropped.

Both calls had the same length: roughly 53 minutes. One was in the morning, one in the evening.

Reported to mods, but wondering if others are experiencing this issue on longer calls or any calls in particular? TIA!