topic Re: credit card charge in Get Support

credit card charge

SueUnderhill — Wed, 05 Jan 2022 13:18:02 GMT

My credit card charge was $35.99 for a $35 monthly plan. It also shows on my online account that I have $14 credits and that I owe $21. Why was I charged $35.99? A random amount.

Re: credit card charge

mojorising — Fri, 12 Jul 2019 01:56:31 GMT

How long ago did you sign up with PM? Credits usually are applied on your second bill.

Re: credit card charge

GinYVR — Fri, 12 Jul 2019 01:56:33 GMT

@SueUnderhill probably 35.99 is (35 - your credits) * 1+your province's tax rate?

Re: credit card charge

RossN — Fri, 12 Jul 2019 01:59:24 GMT

@SueUnderhill you probably had a 2dollar reward which knocked it down to 33 then add the tax is 35.99 the other numbers are your credit for next cycle minus what you owe

Re: credit card charge

SueUnderhill — Fri, 12 Jul 2019 02:01:25 GMT

I have a $14 reward. Brings it down to $21 which it says in my online account.
13% tax on that is $23.73

still need to print a receipt that matches my credit card and there isn't one.

Online says $35. Credit card says $35.99. Should they not match?

Re: credit card charge

SueUnderhill — Fri, 12 Jul 2019 02:02:21 GMT

Thanks, but I have a $14 reward. Brings it down to $21 which it says in my online account.
13% tax on that is $23.73

Re: credit card charge

RossN — Fri, 12 Jul 2019 02:03:45 GMT

@SueUnderhill they don't display tax you pay in your account

Re: credit card charge

mojorising — Fri, 12 Jul 2019 02:03:59 GMT

@SueUnderhill wrote:
I have a $14 reward. Brings it down to $21 which it says in my online account.
13% tax on that is $23.73
still need to print a receipt that matches my credit card and there isn't one.
Online says $35. Credit card says $35.99. Should they not match?

When did you sign up with PM? In my first month I was charged the full amount of my plan and it was until the second month that credits started to be applied.

Re: credit card charge

SueUnderhill — Fri, 12 Jul 2019 02:04:25 GMT

This is my first bill.

But still - I need to print a receipt from Public Mobile account that matches my credit card charge. I'm not sure why they don't match?

Re: credit card charge

RossN — Fri, 12 Jul 2019 02:06:26 GMT

@SueUnderhill contact a moderator for that click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: credit card charge

mojorising — Fri, 12 Jul 2019 02:07:57 GMT

@SueUnderhill wrote:
This is my first bill.
But still - I need to print a receipt from Public Mobile account that matches my credit card charge. I'm not sure why they don't match?

Then you were charged correctly. The credits you see will be appled to your next bill.

if you require a receipt, try contacting a moderator at the link below for one.

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Re: credit card charge

selva1 — Mon, 15 Jul 2019 11:35:50 GMT

Double check your credit card statement to see the charge. In the first month you will be charged full and it should be $39.55 including your 13% sales tax. I believe that $14 is your 2 auto pay credits of $2 each and $10 refer a friend credit. Credit of $14 will be applied against your second month bill. Hope this helps. Also check your account details under payment history on your PM account.

Re: credit card charge

stonechucker — Mon, 15 Jul 2019 14:03:52 GMT

@SueUnderhill,

@SueUnderhill wrote:
My credit card charge was $35.99 for a $35 monthly plan. It also shows on my online account that I have $14 credits and that I owe $21. Why was I charged $35.99? A random amount.

If you could post a screenshot of your Payment Transaction History (hide personal information) we can explain to you what's actually happening. The overview page would also be helpful. Show a 90-day history of the payment transactions if available.

Your credit card state will show the total cost including the taxes, public mobile only shows the value (without taxes) but states that taxes are applied at the time of purchase (top-up, voucher purchase or credit/debit card).

Re: credit card charge

SueUnderhill — Mon, 15 Jul 2019 17:12:43 GMT

You are right! My charge was $39.55. which is $35 + tax.

Thank you!

I will see if my credit is put toward my second bill

Cheers!

Sue